Diabetes Canada

Great experience donating household items and clothes. Awesome that they will come pick up. Saved me from having to drive to a donation center. They gave me a window from 8 AM to 6 PM. I was able to simply leave the items on my lawn. I did not have to wait at home for them. All of the items were picked up by 1 PM despite it being a snowy day.

They have this clothesline donation box inside the building which is so convenient for anyone that wants to donate their stuff. After they closed down the goodwill on Richmond, this place becomes my go-to place for donation.

Not reliable to pick up donations. Why is it that your driver's don't show up , when we book appointments on line for donations to be picked up?I don't drive and don't have access to a vehicle so I booked a pick up today at home. Your email says we will be there between 8am to 6pm, yet no one shows up.

Didn’t have any problem,pickup was on time as stated.I would like to donate some stuff again in March.

Im still waiting for the driver to pick up my donations. It passed two days since the pick up date which was Wednesday. I called them next day and they told me that they were going to pick up on Thursday and sure enough, my boxes are still at an entrance today, Friday the 24th and now New packages randomly put besides my boxes..If they cant come to pick up don't even have the pickup option. Also like other people said, i don't have time to call them to make sure my DONATION is picked up!!! Thats their jobs!Such an annoying organization. Highly not recommended.Updates:My package was gone and they start calling me for pick up over and over , the original schedule was ignored and totally messed up. They just called me randomly keep asking when they could pick up... and finally the driver was just near at my place saying I'm coming to pick up the donations" even without asking me. Then I said my package was gone. All of sudden

I'm very dissapointed with the poor service of Diabetes Canada donation pick-up service.EVERY TIME I have a scheduled pick-up, they don't show up. I usually mention this the next time they call, and confirm more than once to ensure my bags are getting picked up, only to come home and find my bags still sitting on the curb.Today's the last time I try to help this company. I got confirmation yesterday that they were coming, today (my scheduled pick-up day) I called twice throughout the day to make sure the driver was not going to stand me up, and now it's 8:45pm and my bags are getting wet in the rain. Honestly, I don't have time to be calling several times to check on them, it's their job to show up or call to reschedule, but they don't even have the courtesy to do that.While I think making donations is a great way to help a good cause, their poor service makes us not want to help anymore.From now on I'm taking my donations somewhere else.

Shameful Treatment of donors, specifically their free pick-up program is a mess of a joke. Had to spend 3 days waiting for their drivers to just show up and pick up the bags. The pick-up was scheduled for a Wednesday, sometime from 8am-6pm, nobody showed up!! Got an automated phone call saying they will come on a Saturday (excuse me, I have things to do on a weekend!), nobody showed up. Finally a truck came on Sunday, without warning and out of the blue, to pick-up. I had a cart full of clothes, I can't be expected to just drop everything at their beck and call?! Driver wouldn't even wait for 5 minutes for me to come down in the elevator in my condo with the bags. He disappeared. Came back after 10 minutes, giving me attitude when I asked why they didn't keep 2 previous appointments. Apparently not his problem". I seriously don't have time for this idiocy

Although the service they provide is good, their business practices with regard to soliciting donations is NOT. I've contacted them on a number of occasions with no results. They call repeatedly many times a day with various numbers on the Call Display. With so many fraudulent scams out there, who is going to answer their calls when it doesn't display Cdn Diabetes Assc". They need to show that on the call display and LEAVE A MESSAGE so that if someone has something to donate

I was trying to find details of accepted donation items through a bad phone connection. But only to get a very rude response and was told repeatedly to go to a drop off box or Value Village. I was merely trying to help! I did donate many things over the years including $$$, but this certainly put an end to it!

Diabetes Canada asking for donations so they can go to value village for pennies on the dollar.business not charity....buy something at Sally Anne store books whatever no tax charged ..it's a charity money goes to help others...value village a for profit business disguised as charity you will pay tax