Jim Pattison Hyundai Surrey

My 2013 Hyundai Veloster was repaired at JP Hyundai Surrey after experiencing engine failure due to pre-ignition damage. The service manager, Allan, was extremely helpful and went above and beyond to assist me with my appeal to Hyundai Canada to repair the engine. He also arranged for a rental car for the latter half of the 10 month repair process, which was greatly appreciated, especially since I’d just had a newborn baby!When the vehicle was ready for pick up, I was disappointed to discover that one of the 4 coils in my car burned out during the drive home from the dealer, causing the check engine light to come on again. While the new service manager, Raymond, did replace the coil at no cost, it seems that only the bare minimum parts were replaced, leaving me with some concerns about potential future issues with my car. Furthermore, the battery had corrosion and swelling, which was not addressed by the technicians causing my family to be stranded twice over a long weekend, requiring jump starts from strangers.Despite these issues, I would still recommend this location!Overall, I am satisfied with the repair and the excellent customer service provided by both Allan and the new service manager, Raymond. Allan's efforts to help with my appeal and the rental car arrangements were greatly appreciated and made a difficult situation SO MUCH easier to handle.

I recently purchased a car from Jim Pattison Hyundai, and while the car had a few issues initially, I am extremely grateful for the outstanding customer service I received from the sales manager and the rest of the team.The sales manager took the time to listen to my concerns and worked with me to resolve the issues in a timely and professional manner. He was patient, understanding, and went above and beyond to ensure that I was completely satisfied with my purchase.I cannot thank him enough for his dedication to customer satisfaction and his willingness to help resolve the issues with my car. The rest of the team was also incredibly helpful and supportive throughout the process, and I am very pleased with the level of service I received.Overall, I highly recommend Jim Pattison Hyundai to anyone in the market for a new or used car. Despite the initial issues with my purchase, the dealership's commitment to customer satisfaction truly sets them apart from other dealerships in the area. I give them a well-deserved 5-star rating and will definitely be returning for future purchases.

After sales Very bad service,, they didn’t take care of your car, when we buy they said pay the extra amount of extended warranty and after that within 3 months they said we are not responsible for anything. Very bad experience.. within 3 months,,Buy brand new Hyundai Tucson Hybrid fully loaded with leather seats but Within 3 months oil leak and specially service department Zaid Raihman didn’t behave well, don’t speak nicely, even whatever time to you go they showed we are very busy for 1months,, Anytime you call to reception and she transfer your call to service department but they never pick the call, totally disappointed from Hyundai Jim guildford. I have toyata car too but they provide very good service.. Never feel like that..For the very 1st time I got a call from Mr Zaid Raihman and he said your housing part is crack and broken, we will change the part but u have to pay for oil change but when I was come with my friend who has own mechanic shop then zaid totally said different he said some leakage from housing,, I said u call me part was broken then he didn’t say anything he ignored us then we came to other shop then just change the oil filte and he also gave me paper there is no crack in housing or broken. Zaid 2 times lied me and he doesn’t know how to treat with customers. He meet us like we are uneducated or illiterate people. Very Very bad experience from Hyundai. I never recommend to anyone to go Jim Pattison Hyundai.

I just wanted to say a huge thank you for helping me buy my new 2023 Tucson Allwin. It was a great experience and I'm really happy with the car. Allwin, you were really great at explaining everything to me and making sure I had all the information I needed. You made the whole process stress-free and it was great having someone who knew exactly what they were doing.Sam, thank you for taking care of all the paperwork and making sure everything went smoothly. It was much appreciated!I'm really glad I chose your dealership for this purchase and I'll be sure to recommend you to anyone looking for a new car in the future. Thanks again

If you are looking to purchase a vehicle, this agency is a great decision, from the moment you arrive, each person at this agency is friendly and helpful. If you don't speak perfect English, don't worry, they will do their best to communicate with you. Kishore was my seller and I am more than grateful for his attention and patience. In the same way, it is worth highlighting the Honesty at all times of each of the people involved in the sale in this agency. Thank you!!

I am so happy with my new Venue!This is my 3rd Hyundai and my favorite so far.When I visit this dealership, I am always met with kindness, respect and they listen to my comments and questions.The Senior Sales Manager, Sam, knew this car would be a good fit for me, and I have come to know and trust his comments over the past 8 years.Wajdi, the product supervisor walked me through every aspect of the car details: cost, insurance and followed up with me to ensure I was happy.I love the size of the car, the sunroof, the elevation, and the features such as alerts and screen size – it is perfect for me.Thank you Sam and Wajdi!

I visited many dealerships in search of an SUV and this place is MILES AHEAD in customer service. I was initially met by Allwin who explained my options for leasing/financing and later went over all the features of the Tucson Ultimate Hybrid. Thereafter Sam set up the financing formalities and discussed premium options and add-ons which was very informative and useful. Finally Manny helped with the registration process and patiently explained all the options for insurance although it was already 1 hour passed closing time.Everyone was very friendly, personable and did their part exceptionally well. Couldn't have asked for a better first-time car buying experience. Highly recommended!

I am pleased that I got my first car from Jim Pattison Hyundai Surrey. The staff team is amazing, super friendly and supportive. I received plenty of advice and guidance from them too. Every detail was clearly explained to me and I encouraged my entire friends and colleagues to consider visiting them if they need a car! I was amazed that they contacted me a few days ( I guess within 1-2days later) to follow up if I like the car and if I need any help. I am still contacting them time to time and seek help and guidance. Thank you for your massive help and great support Team Jim Pattison Hyundai Surrey, In particular, ‘Sam’ and ‘Allwin’. Allwin" showed me different cars (and possible options of purchasing) that I was interested in. I had a drive test with him and after purchasing my EV car he helped me to learn how to drive it

They take forever to finish your work even though you do have an appointment. My appointment @3:00PM and they took almost 3 hours for just 10 minutes work. When I ask what's the status, they said your vehicle is on wash. When they handed over me they didn't even proper wash my car. They just spray water. Lost my 2 hours wages. Totally disgusting experience.