Canada Post

This canada post is unprofessional don’t go there if u go this store waste of money nd time i send to time mail thru this store 2 time coming back own address this store employees no idea why mail is back language is bad rude fu..king staff

I am giving this a 3 star only because the girl that works behind the counter most of the time is very unfriendly, unpleasant and not helpful at all. I'm not sure if she knows how to smile or even just be cordial. Honestly it seems that she hates her job or maybe she just hates people. Either way...wrong line of work for her.

I have been to this post office over a hundred times and I have never met anyone as pleasant and sweet as Jackie! Kind people do not get enough recognition. Not only is she so welcoming but also very informative! She has been the only Canada post representative to mention the small business program. She took the time to explain and provide the best type of service. Jackie is a 5 star representative, I hope her work ethic and initiative does not go unnoticed. I will be calling in to make sure her manager is aware of this.

Canada Post constantly delivers my mail incorrectly. Ive even had packages delivered to me from house owners several houses down my street, or they leave it on the front porch of our upstairs neighbours. They call that a safe drop, yet its the incorrect address, and its out in front, highly visible to the public! Yeah, really safe. ¬_¬We recently needed to change our community box lock and get replacement keys for it as well. I put in a ticket to get the process completed and it said it would take up to 3 business days. It had been at least five business days so I went to this office to see if they knew what was up or if the keys were in - the bloody ticket apparently didn't even exist in their system??So I had to call their customer care center to get it sorted out and a locksmith for them arrives at my door the next day with a pick-up card stating it would be available first thing in the morning. I went at around 11:30 and the information from the pick-up card isn't even in their system! :@ They tell me to call or go to the distribution center and after I do, they have the package RIGHT THERE! Right in the guys' hand! Apparently they forgot to put it on the morning shipment, and they cant let me pay for it there, and they wont let me pay for it at this mail office, bring the receipt to the distribution center to verify proof of payment, and let me get my keys!!AAaaaagggghhhhhh Canada Post keeps giving me the run around on this and delaying it, I just want to get my freakin mail! >:(

Between the debit machines breaking down, the printer's jamming and the entire system always freezing up it is a mess at this post office a lot of the time. This is a very busy outlet and it is a shame having it operate like this. I don't blame the staff, it would fall on the hands of Canada Post and Shoppers management to get equipment in there that will work !! What they have is out dated and antiquated. This has been ongoing for a long time. Not to mention that this location is very NON Covid friendly. They have you line up in the aisle where the merchandise is located and people shopping are going in and out of the post office line up. So you are constantly trying to get out of the way. I am sure this does not meet Covid protocol.

Please be informed that the person or persons that work at the Canada Post Outlets in Shoppers Drug Mart are not Canada Post Employees, they work for Shoppers Drug mart.

Their costumer service is getting worse, new employees should we working in a place that they, or I should say she, do jot have direct contact with costumers. This lady did not provide the requested information about a letter to be mailed abroad, she was upset that I asked that question, what's going on with Canada post?

I pay for guaranteed express post delivery and it sits on the truck all day before being rescheduled by the driver. 8am to 6 pm on the truck. Still not received 3 days later and Canada post will not take phone enquiries. So much for the guaranteed service. I’ll be seeking a refund and using only Purolator.

Women was nice and was great help. Gave me a cheaper option to ship my package and made sure all was complete and accurate.

The 2nd time I've come here to drop off a prepaid package and the same teller said it's a no go because it's a commercial account and it's not accepting it. The last time this happened I spent over an hour on the phone with Canada Post for them to finally admit that the teller doesn't know how to accept the package and do her job properly. I relayed this information to the same teller today when I ran in to the exact the same problem, she flat out refused to call in for support. Canada Post please give this employee some training on how to accept a prepaid package. Also she refused to give me a confirmation slip that I had dropped off the package, which I always get on domestic shipments. Unbelievable.