Make Space Storage - Belleville

Great experience, Kris on location is hands down the most helpful and always a smiling face with her right hand help Ava.

The new owners of Make Space Storage are not easy to work with and the facility manager at the Belleville location is rude, disrespectful and aggressive tone / language. The old owners Kevin and Wilma and staff were polite and friendly. Each interaction I have had with Kris of Make Space Storage has been difficult and in the beginning she was sending emails stating I was behind in payment, which was not the truth. We had a situation recently where she was not helpful at all. Another famil member had interactions with Kris and she was rude to them so it was not just myself. I will never rent storage from this company again and miss the old owners who treated customers with respect and offered customer service. This company does not understand customer service, how to interact in a polite manner with customers.

The facility and staff were great and unit clean however I'd like if they would fill some of the potholes and ruts on the grounds, it's very bumpy. Overall a pleasant experience with great rates.

The lady there at the desk was awesome. Smart and quick service knew what she was doing. With her there and her gorgeous appearance will always bring new customers.

I have read some of the reviews on this facility and found the exact opposite of some of the negative reviews. I wonder if some of these people have not been keeping up with their payments.I dealt with a white haired gentleman who showed excellent customer service and these people are always willing to assist. One time I couldn't get my lock to open and they came right over to my unit and solved my problem. I pay by pre-authorized credit card and they keep my receipts on file that I can look at or take with me at any time.This place is also the cleanest and most secure storage facility I have been at over the years.I continue to rent from them and highly recommend them to you!

Make space self storage is fraudulently scamming its customers since new ownership took over the company. Requesting the customers to pay for the storage more than once a month and calling the customers a liar after they have the invoice proof that they already got the payment. They keep changing the monthly cost of storage units and being rude to their customers demanding more money from the customers. example: one month the cost is less than the next month. This company needs to be investigated for fraud. It has been more than one customer that had this issue with Make Space Storage.I took my stuff out of the storage unit and had to move my stuff to a friend's place and pay them as this company is fraudulently scamming its customers and the lady taking the payments is ither stealing from the company or she is creating a bad name for the company and scamming the customers and acting unprofessionally. Being forced to make double payments and their lack of ability to keep track of the payments is unprofessional. Do not use this storage facility as they are criminally trying to profit from honest hard-working Canadians and creating a hassle for their customers.

Excellent experience with this self-storage facility. Service was friendly & fast. They sell locks on site. Provided with a clean locker, code to open gates. Check in / check out was seamless - no issues.

We were very happy with this location. The location was very secure and our property was well looked after. There was always someone to speak to in the office and they were always courteous.

Much improved service! Prompt, pleasant on the phone. Answered all my questions and were able to accommodate all my requests. Have been storing here for several months. Unit stayed clean and dry over the winter. Recommend storing here!

I moved my belongings here from another storage facility to save money. The staff are friendly but lacking in the helpful department. I have had to complain a few times about not being able to slide one of the sliders on my unit door. The staff are not very willing to assist me or fix the issue which is rather upsetting. I pay enough each month to store my belongings the least I would expect is a functioning slider or at least acknowledgement that I am having this issue and a solution to fix it so I don't have to struggle to get to my stuff and secure it. Not very impressed, but I know nothing will be done about it. Maybe new owners will give a care? Not holding my breath.