Ren's Pets Downsview

Super cool place. I definitely recommend that pet owners shop here as well as their regular pet shop. The variety is more and different from other places.

I visited this pet store for the first time, very disappointed!!I want to get some supplies for my chinchilla. The discount sign on shelf said ALL small animal foods are 20% off. However, I was told only pellet on the upper shelf is, the hay on the lower part is not. This is so funny, something like meat is human food, and salad is not!? so what is a salad? a snack?The discount sign on another shelf said ALL small animal toys on sale, buy one 20% off, buy two 25% off, buy three 30% off. But they didn't honor it! I was told all kind of excuses, such as the POS system can't do it, one of the item is $2.99 and not able to apply, the discount should only applied to the cheapest item and that's most other companies practice too (how this is related to other companies?), and it is depend on the vender etc. One of cashier quickly took the discount sign off the shelf after talking to me, so I was not able to take a picture.If you shop here, read their discount sign and check your receipt very carefully.

A great place to take your dog to socialize, the staff is amazing and the other customers are pleasant and respectful.

Ren's is great! They have a good supply of dog treats and food that are different from the regular PetSmart or PetValu. Our dog loves the treats from rens and the staff is always helpful. Highly recommend if you want your dog to try out different brand of quality treats.

Nice layout store, clean and well organized.Parking spot is tight, if you have a bigger vehicle, might be a problemIt’s free to join the membership and have many perks you can enjoy, including the free birthday biscuits for my dogs.

I’ve always loved Ren’s Pets and this location is my go to. Unfortunately, my experience today was unpleasant. The second we walked up to the cashier, it was already uncomfortable. The white mature lady who’s in the cashier is so aggressive. I have 2 accounts under my phone number and I have previously addressed this with another cashier and we’ve come up with a solution to just make 1 of my account to be my primary account because she told me she couldn’t delete the other one. Today, this old lady was so rude as I was just trying to ask her nicely if she can use the account where it has a note saying “USE THIS ONE” (I can see it from the screen) and then she started explaining her side in a very offensive way as if I’m dumb and I don’t understand what she’s trying to tell me, that she has to merge the accounts and all that stuff and the other cashier shouldn’t have done what she had done with me because that is not the right way of doing it. Could’ve explained it in a better way because the issue was so simple but her attitude is just garbage.I will still come to this location because everyone else is amazing but my advice to the other customers, if you need help just avoid that old lady and ask someone else for help. And for that old lady, don’t bring that attitude to work because you’re ruining a good business.

I went to pick up a treat for my dog when I hear a man speaking to the girls on cash saying “Don’t give out free food unless….. He was speaking at the top of his lungs for all the customers to hear. I had to wait to cash out while he was talking. On the way out I asked if he was the manager he replied that he was the Supervisor. I told him that what he was saying shouldn’t have been said in front of the clients but should have been said in private. It was very unprofessional. He yelled at me outside and called me RUDE. I was surprised to hear that because he was the Supervisor Needlesss to say I won’t be shopping there ever again.

This is my go to location for any and all pet related supplies. I’ve been going here ever since I got my dog. They are the only pet store near me that stocks my dog’s raw food brand. The staff here are always ready to help and knowledgeable about what they sell.

I've ordered online and gone in person for some stuff they won't ship unless you get really big quantities. Gotta love Rens for having stuff even better than the vet and at a lower price. Turning my 14 year old doggo's life around.