Pioneer Family Pools, Patio Furniture, & Hot Tubs
221 Reviews
- Thursday9:30 AM–6 PM
- Friday9:30 AM–6 PM
- Saturday9 AM–5 PM
- Sunday11 AM–4 PM
- Monday9:30 AM–6 PM
- Tuesday9:30 AM–6 PM
- Wednesday9:30 AM–6 PM
About the Business
--> Pioneer Family Pools - We Know Pools, Patio and Hot Tubs! We sell, service and repair inground pools, onground pools, aboveground pools, hot tubs, spas and patio furniture. | We Know Pools, Patio and Hot Tubs! We sell, service and repair inground pools, onground pools, aboveground pools, hot tubs, spas and patio furniture.
Contacts
Call Us
+15196575210
1985 Blue Heron Dr, London, ON N6H 5L8
Hours
- Thursday9:30 AM–6 PM
- Friday9:30 AM–6 PM
- Saturday9 AM–5 PM
- Sunday11 AM–4 PM
- Monday9:30 AM–6 PM
- Tuesday9:30 AM–6 PM
- Wednesday9:30 AM–6 PM
Features
- LGBTQ+ friendly
- Transgender safe space
- Onsite services
- Online estimates
Recommended Reviews
Kate Zavitz
17.10.2023
Pioneer Family Pools, Patio Furniture, & Hot Tubs
Great place to shop for all pool, spa, chemicals and more! Pioneer does all our hot tub and pool chemicals, as well as anything you may need in-between and repairs when need be. Always great to deal with, I highly recommend them!
Andrew Peacock
28.09.2023
Pioneer Family Pools, Patio Furniture, & Hot Tubs
James, Ryan and team did an outstanding job. James was very thorough working with us throughout the design, even helped us with a few minor last minute changes (handrail and additional concrete deck). Ryan did a great job keeping the project moving and us updated. We couldn't be happier with the way it turned out. My pictures don't do it justice, it truly is stunning. We had explored a few other options and I am sure we could of saved a few bucks but when you are making this big of a change you really do want the best and that is what we feel we got...Big thanks from our family to the Pioneer team!!
Shelley Brown
27.09.2023
Pioneer Family Pools, Patio Furniture, & Hot Tubs
I recently had pool liner installed. Mark & staff were wonderful & friendly. Great workmanship. Jackie & Ann Marie were very helpful. Great experience. I would highly recommend Pioneer Pools! My go to pool business for all my needs!
Alison Yarison
17.09.2023
Pioneer Family Pools, Patio Furniture, & Hot Tubs
The day we walked into Pioneer Pools to inquire about getting our pool, we had nothing but great customer service from James Callaghan. James provided us with a lot of information with regards to getting a pool. The design plan that James produced for us fit our backyard perfectly.Ryan Wolfe was very accommodating and knowledgeable. He always kept us informed of any delays and issues during construction.We would highly recommend Pioneer Pools to anyone looking to get a pool.We are enjoying our backyard oasis.Thanks Pioneer Pools.Rob and Alison Yarison
Steve Dougan
25.08.2023
Pioneer Family Pools, Patio Furniture, & Hot Tubs
Sadly I must now give this the lowest rating after an excellent experience in the past purchase of my hot tub. I ordered and prepaid in full for a new hot tub cover 8 months ago(May 2022) and am still waiting with absolutely no contact from anyone from Pioneer with an update other than their initial claim that there's a labour shortage with supplier, be patient 4 months ago. I would never use them again or recommend for parts or service and frankly would now question buying another tub. unacceptable...... still awaitingUpdate; Cover was received and given the probability that the email was delivered to my spam account at 6 month time still leaves an issue with my cover sitting another 2 months in the store. customer service/follow-up with additional call would have helped . changed my rating accordingly, Thank-you
Alan Cherneski
22.08.2023
Pioneer Family Pools, Patio Furniture, & Hot Tubs
We had a great experience using Pioneer Pools in London Ont. The initial consultations with James were very informative, all his ideas for our pool design were exactly what we wanted. During the pool installation, Nick kept us informed to the schedule, and did a great job explaining the process. Very professional from start to finish.
Kristine Hasson
20.08.2023
Pioneer Family Pools, Patio Furniture, & Hot Tubs
Thank you Pioneer Pools for fixing our pool! After numerous attempts to fix a flow issue ourselves we decided to make a service call to Pioneer Pools and the problem was fixed quickly. A special shout out to Dylan who took the time to call me and update me on the issue, which turned out to be a blockage near one of the valves (which we would of never been able to find ourselves). Dylan was super informative and helpful, with not only fixing our problem but in getting our pool up and running quickly after the problem was resolved. He even took the time to fix one of our lights that he noticed had popped out a bit! Dylan went above and beyond and not only met, but exceeded our expectations. Thank you to Dylan and the crew at Pioneer Pools!
Jimmy Trieu
04.08.2023
Pioneer Family Pools, Patio Furniture, & Hot Tubs
Lots of products to choose from with competitive pricing.Purchased the pool in 2019, installed in 2020. Only took a year and a few hours. Customer service is not that good. My credit card was charged a substantial amount without letting me know in advance. They offered to show you how things work with your new pool, but then didn't deliver. You have to pay for this service. They cracked my concrete walkway and said I was responsible for the damages. During the install of the pool wall, it came off the track and I saw them huddle around it and snap the tab so the wall would sit into place.In the end I got a beautiful pool and not much after service. Disappointing but we get to swim this summer.
mike t
20.07.2023
Pioneer Family Pools, Patio Furniture, & Hot Tubs
We had a good experience working with Pioneer for the design and bringing our backyard to life. We got our pool and hot tub from there. It was great to be able to go into the showroom and see the various tubs on display to make sure we got the right one for our needs.James was great with helping us come up with a design for the backyard and also assist in our hot tub selection. When on site Ryan explained what was happening at each stage and was quick to respond with any questions we had and giving us timeline updates.The construction process took a lot longer than we expected due to delays in materials and scheduling which is the new norm since COVID. We used Pioneers recommended trades which was helpful as they did a lot of coordinating for us and saved us time as we could be a little more hands off with some parts. Looking back we would shop around for quotes from other trades if doing something like this again.Pioneer’s showroom has a lot of other necessities for backyard living there such as patio furniture and all your other pool and hot tub needs. We go there for chemicals still as they are reasonably priced compared to shopping online. We have service people out as well for hot tub and pool school as well as some equipment work. They have been helpful in teaching us to maintain our pool and hot tub properly to get the most out of it and taking care of getting everything running smoothly.
Margaret Wills
14.07.2023
Pioneer Family Pools, Patio Furniture, & Hot Tubs
We've had our pool from Pioneer for over 20 years. We just needed a new liner a year ago. We received great service. Had abit of an issue and they responded right away. Always answer calls and questions immediately. They are so helpful. We love dealing with them.