MedCare Plus Medical Clinic - Burnaby, BC

Honestly this is the best experience I’ve had with a physician and their team in years. I work in healthcare and see all different types of approaches when it comes to patient care. This office has an easy to use booking system, efficient flow of patients through the clinic and a kind and thoughtful approach on the phone and in person. I can’t say thank you enough for Dr Kalia and his team for getting me the care I need.

I have had awesome experience with the clinic and y GP Dr. Sumeet Kalia. He attends to every situation and responds to the critical one very promptly. Even though I have moved to Langley, I'm still on their list and I visit them as needed.Recently one of the front desk ladies went an extra mile so that we can get an ultrasound booking for my wife (which was urgent due to c section) though there was a month waiting everywhere. Thanks “Humraj”

The worst practice I’ve ever had. My daughter was supposed to get a vaccine, they forgot the vaccine part and just gave her saline solution. We were given other peoples medical records randomly and now I had a virtual appt, got disconnected 10 sec into it and they never called back. If I could give negative stars I would. I would not and do not trust this practice.

My wonderful family doc retired 2 years ago. After having my name on the list for 2yrs, I was given a spot with Dr. Ajghil. During the meet & greet appointment doctor Ajghil, he mostly gave me one word answers but I shrugged it off. Then, I booked a phone appointment to clarify a few things that didn't get dealt with. Dr.Ajghil was almost 2 hours late calling me back. My 3rd appointment with the same doctor about a month later. The office called and asked me to book an appointment with Dr.Ajghil to go over some routine blood work. I booked a time for after work. I work with children and it is difficult to get to the phone during work. Despite that i received a call from this doctor about 2 hours ahaed of the scheduled time. I was certain this doc didn't have my health file with him. His first question to me was Do you have diabetes?" I reminded him

Really bad customer service. Save yourself some headaches and find somewhere else. If you already have health issue, do you wanna add more stress to your life?I was assigned to this place for my family doctor and came here for one appointment. The issue doesn’t solved after 4 months following the instructions so I made another appointment to come back. On the day of the in person appointment, 4 hour before the appointment time, the clinic called me to tell me the doctor wants to work from home and want to either change the appointment to phone call or reschedule it. Im already in pain and want to see the doctor in person but what choice would I have. And maybe the doctor had some personal issue that she had to stay home. So I agree to have it as phone call and reschedule the in person appointment. At the appointment time, noone called and I waited for 30’ as said in the email that doctor might be behind. I called the office and they said doctor put the note of no show for me. I’m sorry what? What time did they call? I asked and the front desk just said I dont know she left the message like that. I told her to ask that and also put it as a complain! The front desk cut me off, said OK and hang up on me. Worst Customer Service I ever had in North America, even worse than a Chinese restaurant!

My first time coming here and already did not like the apathetic, lazy attitude on the the soy receptionist. I was booked for an appointment only to get a notice that its been canceled without any reason and no reschedule option. Like most medical clinics they don't even care about your health or to serve you. Their always passive aggressive, dismissive and play clueless.The negative comments are right, this place really is bad, looks like me and my family are not the only ones with a bad experience. Next time I will definitely check for negative reviews to avoid ever coming to a place like this.YOUR APPOINTMENT WILL GET CANCELED!

The clinic likely has good doctors, but the one I saw on 01/04 (tall, middle aged with black grey beard) misread my medical form and quoted $200 for a full body exam. The same form was filled in using my BP and pulse for $40 at a different clinic.

My family doctor Dr. Ahmadi M is amazing!!. She is Super kind and truly cares. I’m really really lucky I got paired with her. She is the first dr in my 33 years of life that I feel really happy about and can trust in just a short time. The front desk staff are also really kind and helpful. The gentlemen that answered the phone today to book an appointment was nice and patient. Thank you

Dr. Maryam Ahmadi has been nothing short of a god-send after receiving the news that she was appointed my family doctor. She is consistent in her care, and very thorough. I have had walk-in doctors and even family doctors medically gaslight me in the past, leading to a whole slew of issues. But Dr. Ahmadi always takes my concerns and questions very seriously which is honestly a breath of fresh air. Dr. Ahmadi, if you are reading this - thank you for all of the work you do and the care you provide. Please understand that your work is recognized and appreciated.

Although I am client of this medical clinic since the day they opened it but first time I am sharing my experience. This the first day I had very good customer service, before in my every visit I had very bad experience with customer services.I haven’t seen this receptionist before. I believe she is newly hired. I wish her good luck and petty sure she will provide excellent services to all the clients of this clinic Dr Sumeet is my family doctor from day one and he is extremely good.