The Queen Clinic

I had called 2 clinics that were fully booked. I finally just walked into this clinic that I had never been to before. Very courteous staff. I was seen in 15 minutes and given a prescription. The prescription was filled in 5 minutes and the pharmacy tech and pharmacist couldn’t have been nicer. Will definitely return.

All staff including pharmacists are very friendly, very respectful and passionate. Place is very clean. Drs are very friendly patient take time to understand the patient. I love ❤️ and congratulate them for their good work. Keep it good work.

Badly managed clinic . I had to go for a doctor appointment. First visit was walk in then I had to get some blood work done . I am calling them up the number for the clinic but no one picks up so only way for you to find out if the report is ready is to personally go in there . That’s my second visit. Then my report is not ready hence waiting for them to call me . After 2 more days I get a call back to come review the result I book the time and day to visit for this . When I show up at the clinic at the appointment time clinic tells me that the doctor is not available. I wonder why I did not receive a callback telling me that doctor is out so that I wouldn’t have to leave for appointment in the middle of work …that’s my third visit. I had to rebook my appointment and next time that’s my fourth visit . Don’t know if I will be able see doctorThe location of the clinic is very convenient it would been great if the service was better.

Lina Zablouk is unprofessional, rude & lacks basic medical knowledge. She gave me 4 mins, refused to address or deflected my concerns, and then she kicked me out and told me she’s got to pick up her daughter soon and still has other scheduled patients to see - and that I’m just a drop in! I had called the clinic before coming in and they said Lina was free to see drop-ins. When I asked Lina why she is taking drop-ins if she doesn’t have time, she had nothing to say. So maybe she’s pocketing money and skimping on service. Unfortunately, this is my third poor experience with Lina. I have never bothered to review a doctor before. But Lina needs to improve her professionalism, empathy, medical knowledge and / or communication. She comes off as an unintelligent robot processing a customer rather than a medical doctor seeing a patient. Lina I’m sure you are better than this and I hope this feedback is helpful to you, good luck.

I am very satisfied with the care provided by Dr. Lina zablouk, also the pharmacy team, although there's some opportunities in this clinic from my opinion, they need to increase their communication with patients to make a good understanding of the time and appointments beside showing care.There's also a waiting time even if you took an appointment

The doctors are good but the receptionist two of them are very very rude people one of them even raised her voice at me one time I would give it 4 stars and a half if they fired the receptionist that I had to deal with today within a week which she truly deserve it

Dr. Nagy Awad is my family doctor for more than 5 years. He's incredibly good and kind. The only complain is the waiting time. It's too long..and i noticed there are patients coming in for consultation without even queing up. I don't have any idea if these patients are family, friends or i don't know that's why they are given special treatment. Because even if you book for an appointment you still have to wait since there are certain patients that squeeze in. These must be resolve in fairness to everybody.

Consistently good service and care. Sometimes wait times are long, but that’s a systematic issue everywhere. A good idea would be expanding the clinic since there is land space around. Registration staff, doctors, and pharmacists are all a professional pleasure.

Glad to meet Dr. Awad on my first appointment.The clinic is very clean and organized. Wait time is so minimal, we were taken care of pretty much right away.Dr. Awad is very thorough in his examinations and I feel like I can discuss all my issues.Highly recommend this clinic.

Dr. Nagy Awad has been our family Dr since 2018. He is a great doctor, a humble and polite person who patiently listen to our concerns and explains everything clear about the treatment and subsequent steps in advance. Never thought about changing my Family Dr despite relocating to a new place. Thanks Doc and kudos to all the staffs of Queens clinic.