Access Storage - Orleans Youville Drive (Self-Serve)

Jennifer is the most professional and organized person, I have met in a long time. For someone so young her maturity in stressful situations is that of someone wise and knowledgeable. I was more than satisfied with my customer service experience. I will definitely be recommending this location to my friends and colleagues.

First time going in to the locker I had an issue with the access code at the gate, however it was resolved very quicky buy a customer service agent then a manager. I very much appreciated friendly and promt service.

Honestly quite disappointed with this facility. We signed up being informed that we could be paying for our rental and cash and then they took that away without notice making it difficult to pay on time. Having to pay extra fees most months was quite frustrating or getting someone else to pay online for us making it a hassle. They also operate on a 28-day schedule not a monthly schedule so your payment date changes every month. Very inconvenient, and they charge extra fees after only being 3 days late with the payment. For the price they are charging it is quite reasonable to think that not everybody has that money on hand every single day of the month and that people might need to wait until the end of the week when they get paid. Especially in these trying times. This is really just a way for them to take more money from hard-working people. Then after being with them for a year the price went up and we did not receive a email or a letter saying that it would go up and that is unacceptable. Prices go up annually that is fine but it is not fine to not inform your clientele. The price for a small storage room outdoors without climate control is now almost as much as at dymon storage and there's are bigger with climate control. Would 10 out of 10 not recommend this facility. They used to be much better managed before access storage bought it. Such a shame.

Staff is amazing here. You're able to get things done very easily and get the units you need. They really seem to care and they take their time to make sure you understand everything. Shout out to Luana and Bill for making sure we had an amazing experience at this Access Storage.

Amazing service. Clean, professional, helpful.

Nothing but problems from moving in day. Showed up at the other location in Orleans to pay because youville has no office. Signed all paperwork went to the youville location to the locker, found the locker had a bunch of garbage inside , light was even busted on the ceiling. Phoned the other office again, they did not even bother to inspect the locker before renting it. Had to wait over 24 hours just to be told they would just transfer me to another locker. We had rented a van to move our stuff in but had to return it and rent for a couple days later when time permitted. Then they started texting me, calling , and emailing me about my bill. So I just started auto payment to stop the harassment. This morning noticed they had charged my card but no explanation as to why, had to phone in again to find out why. We were told it was for the insurance we turned down to use our own. We have had nothing but problems and a run around from the get go. The only reason we are still here is lack of affordable storage. I would recommend looking harder to find other accommodations since access is a big pain to deal with.

Update - After a very nice call from the Regional Manager, my one off bad experience has been addressed and I’m once again, a very satisfied customer!

Great service, very clean and accessible, always available to answer my questions .

I have had very good experience with the storage management and the site. The storage was very clean, exellent shape, accessible all the time I needed to use and match my requirements.I will recomend to anybody who wants to have well manage and great location storage to consider the access storage at Youville.I would like to thank the storage management for their help and excellent customer service.

Very clean and spacious storage units. We could enter at any time using our personalized access code. The staff was easy to reach and very friendly. We enjoyed our first month rent-free: this is a great incentive for those feeling the extra costs associated with moving. We highly recommend this location.