Embassy of Vietnam

Terrible, terrible service or I should say no service at all. They do not reply to your emails, they do not pick up the phone, their online application for visa is not working...how on earth am I supposed to get a visa, I live in Toronto, am not going to drive to Ottawa...what FRUSTRATION...

Extremely satisfied with passport renewal service,Embassy Staff very polite and gave complete informations for applying by mail in procedure (Ms Ha) ,it took only 3 working days to receive new passport by Fed Ex .Greatly appreciate !

Probably the worst establishment I've ever interacted with. Was quoted $500usd for their services. I agreed upon the amount, told them that it was time-sensitive, and they held my documents for 3 weeks before replying that it would in fact cost $1035usd. They were impossible to contact via phone or email. I had to ask someone living in Ottawa to physically visit their office before I could get a reply. Just terrible and stressful all around. Unfortunately since they are an embassy, there aren't really any alternatives but avoid if you can.

This is a hopeless review as in I believe nothing will be changed. Anyways…Much like other reviews point out communication is horrible. They don’t pick up the phone, it takes over a day to reply e-mails and they simply won’t do anything to help you out.My case:I applied 2 MONTHS in advance for a visitor visa to go with my wife (Vietnamese) and our newborn daughter to Vietnam. They updated us 1 MONTH before saying a visitor visa was only valid for 1 month, instead of 2 like we previously asked for. Instead of just giving us a visa for a month they made us re-do the application applying for 1 month, which we did right away. After 2 weeks, I emailed asking for an update 3 days in a roll, and the reply I got was to “send them an email 3 days before departure asking for the update”. That was yesterday. I called the whole day yesterday, I sent emails, and no reply whatsoever. Today (2 days before departure, they called back saying my visa wasn’t gonna be ready on time, told me I should change my flight (as if it were that easy) and do a new application with updated travel dates and they would process it in 5 business days (WHY DIDN’T PROCESS IT IN 5 BUSINESS DAYS AT THE BEGINNING???). Now I have to try and not lose money changing my flight in such short notice, and my wife will either have to go first by herself and our newborn on a 17hr flight without any help, or she will have at least 10 days less to spend with her family.

Been trying to call since Dec 2022. Sent my paperwork in for passport renewal and it’s now been two weeks, still haven’t received my new passport yet. No one answers phone calls or reply to emails. Very frustrating.

Like other said, no one pick up phone call, email respond is 1 week+ wait......If you just want to apply one time Vietnam travel Visa, DON'T go here, apply in Vietnam immigration website!

I am a Vietnamese and tried to apply online Visa for my husband and newborn 2 months in advance. First of all, it was horrible communication, I felt like nobody working there. Call or email multiple times without response. We ended up with having no visa for our upcoming flight with desperation.As a Vietnames, I feet ashamed and disappointed.NEVER NEVER do your visa online here. It's better I think if you deal with them in person.

Hours on door says it's only open Fridays but if you knock on the door and wait till someone sees you they'll open.Came on a Wednesday and someone came out to talk to us. Not sure what happens if you try to meet them on days that they're closed according to the hours posted on Google though.

there was some phone tag / email tag that led to delays and issues with my visa application ... but the gentleman working there helped me get a visa to Vietnam on 1 days notice.Thanks again!!! you saved my vacation.

We applied visa for my mom online. It was extremely horrible. There is zero communication, no reply. There was absolutely zero transparency when it comes to pricing. We went in person and services was terrible, the lady there is super rude. They took our credit card and said, you will see it on statement. We want to know prior to committing. We didnt have a choice in the matter. Already bought the ticket. Anyway, this is just the worst experience dealing with this embassy. There needs to be a change in the service.