Canadian Travel Clinics - Vancouver W Broadway

Very disappointed in this place. I booked an appointment and told them at the time I was bringing my vaccination record. I get there and I'm told I need Hep A vaccine and tetanus, but they have no tetanus on hand. They could have told me when I booked my appointment and given me the opportunity to book in once it was back in stock. But instead I had a wasted trip, totalling almost an hour's worth of driving, wasted gas and parking fee. Also, saw my doctor the following day and she said I definitely DO NOT need the Hep A vaccine since my previous one from 2017 is still effective. Good thing I didn't get another Hep A while I was there. Will not be returning to this clinic.

The one star review is for the call centre. The test results were not emailed within the four hour time frame promised. The call centre which is an 800 number based in Calgary had no answer initially. When I did get through, the customer service representative told us to check our spam folder which I had to explain we did. Then she said she will email us the report later, when it already was overdue. Asking her to email it while I wait on the line to ensure I get it seemed to be near impossible. When I explained that it is almost the end of the work day, I had problems getting through, and this is for an early morning flight, that I could wait on the line, she told me she was busy and has other things to do. When I asked to speak to a manager, she hung up on meFor $100 Anti-Gen COVID test, it was a gong show. Go anywhere but here folks!

Do not trust this clinic or you will have a big trouble.They would defer my PCR report after my depature schedule because of their logistics mistake . The notice was also late and informed by email only ,not a phone call ..They run out of my time to do another PCR again and did nothing to make up their mistakeVey disappointed with their service ...

Don’t bother coming here- you’re better off going to the VCH travel clinic. You will be charged a $70 consult fee for providing information that can be found on the CDC, they did not have common vaccinations required for traveling in stock, but said one of their nurse practitioners could prescribe it to me via telephone call- for an additional $45 fee. This can be done for free via your family doctor or walk in clinic. They also didn’t have common medications such as antimalarial drugs in stock. So essentially you pay the consult fee for info only, no meds/vaccines provided. VCH travel clinic can provide all this in one visit, and for a cheaper price tag.

Efficient service deserves positive review. Called 4 other clinics in Vancouver lower mainland, and Canadian Travel Clinic has the fastest turn around time considering the price. Guaranteed results before/at 3 pm the following day. This costs 20-30% less than other clinics with 24-hr results. Somehow, the online form I submitted prior to the swab collection got lost. The lab in Alberta reached out and proactively corrected the mistake. Easy online booking, nice and easy swab collection, timely results.

Super fast and efficient, definitely will get tested here again next time

Excellent Staff and super fast service. Results delivered as promised.