Holiday Inn Express & Suites Toronto Airport West, an IHG Hotel

Overall this was my worst hotel stay to date.Upon arrival, my room wasn't ready even though I had checked in the day before to confirm my arrival time.I arrived to a room with a VERY loud A/C unit, so maintenance was sent to fix the issue, instead of being offered a different room right away. Mind you, I was in the room for a good hour while the maintenance man was working. He was nice, but I found it so strange that the hotel failed to offer a solution to this issue right away.Anyway I requested a room change, and while the second room was quieter than the first, there were hair strands in both beds (had to request fresh sheets) the sink was clogged, bathroom was dirty, but I was TOO exhausted to keep going back downstairs.Breakfast was fine.The shuttle driver was quite rude, which made me question why I tipped him generously both times.Thanks to the staff for trying to help, but I'll never return to Holiday Inn ever again.FYI you have to run the water for a while for it to heat up, learned the hard way after being there for a few days.

First, the room keys we got didn't work, so we had to go all the way back down with our luggage and wait in line to get them to fix the keys. Then, we wanted to shower after a long day of travelling and the hot water wasn’t working so we ran the water for around 10 minutes before calling the front about it. We were then told that we have to leave the water running for 5 minutes before it gets hot, and when I told them I left it on for 10, they told us they would check it for us. We gave it 10 minutes before calling back again, and they told us there was someone coming to our room to check it for us. This happened 3 more times (us calling, being told someone was coming, us giving them 10+ mins) until finally they got the manager who apologized, and was much more polite and genuine. There are other reviews that also say the hot water didn’t work!! Also, even if there’s a tub, the shower drain plug doesn’t even work (it says push but it pops right back up). The pillow covers also smell like cigarette smoke. The AC is so loud and makes continuous noise even when it’s off. The front desk workers never apologized or seemed to care about any of the issues. Do not recommend staying here

The room was okay. Shower was not cleaned and had hair on the wall. Asked for new towels and they did not bring them. Do not use the shuttle from the airport to the hotel. The man is rude and will take 45 minutes to get you. Then will just stand there with the door open and made me and my friend (we are only 20yrs old and 21yr old) put our suitcases in the back and get them out while he just stood there and then had the audacity to ask for a tip….

Room is Smelly, stinky, tiny, damaged and old. For a 4 people occupancy the room is so tiny that we can’t even move around. Bathroom tub is clogged during first person showered. The room stinkiness gave headaches to all of us in few mins…this hotel needs big time remodeling & upgrading. Feel like not going to any Holiday Inn. Planned to stay for 3 days, but moving out in 1 day itself as family is very upset.Update : we checked out earlier than planned due to the room situation. During checkout the staff were very courteous and apologized for the situation.

I just needed a bed for a night because of a long layover between flights. The room had a smell, I tried to buy a snack from their mini market and they wouldn’t let me pay with cash for a small item. They don’t sell alcohol on site and the lobby was playing a religious channel overly loud and all day/night.The beds are very comfortable and it’s close to the airport with free shuttle so that’s good.