Albany Medical Clinic

I hesitated to give either 1 or 2 stars! This place is good but the phone line and the receptionist are really bad!I have been here before and there was some test done and came positive! I was asked to come in, I made an appointment and I was here earlier than my appointment time!I did ask the receptionist as well as over the phone that this is just a treatment and that I should not be waiting this long to see a doctor etc.! Anyhow, I have been waiting for a doctor for almost 1 hour.Each time I call, I connect to the call center but this is wrong, there should be somehow an option to connect me to the walking clinic or the floor I want to.Anyways! The receptions are loud and also rude! You asked something quietly and they increase their voice like you are pushing them down the floor!Working in a customer service call center environment, I know how to behave or talk to the customers and that is how everyone should be treated! Don't write a piece of paper to say: make sure you behave and treat the employee well otherwise security will come and take you out! How about they should know how to behave so they do not get into any trouble like this and blame innocent people like us!Please implement better service including the call center as well as the receptionist in Broadview Avenue!Thanks!

Straight forward walkthrough clinic, been coming here for years & the more recent reviews were throwing me off from coming back.I'm glad I ignored them as my recent, experience was nothing but pleasant. Only about 45m wait arriving at 8am with patients being treated every 5- 10 minutes.Was able to get my puffer prescription filled without any issue from Dr. Bernard. Awesome doctor, I'd recommend him for sure.Come early if you want to leave early !! The wait time slowly creeped up to 1hr as I waited for my name to be called.

Good experience overall with the Walk-in clinic (May 18/2023). Dr. Leslie Fung was a massive rock star given the sensitive nature of my visit; a true professional with a sense of humour. He gets 5 stars, as does the female colleague who had to endure the procedure. Agree that receptionists are kind of rude though (nothing new there).

I personally like my Dr. but getting an appointment is very frustrating. The online portal never works for me and they never address the issue to fix it. My husbands always works but mine is always an issue.Getting a specialist appointment is challenging. They book you then cancel the day prior often and then you have to wait about 6-10 weeks to see them again, regarding something serious. Almost half a year to see them.The ultrasound clinic is just ridiculous on their policies. Not allowing a partner in the room during a pregnancy ultrasound is just taking away from the experience and then not allowing the partner after you’ve had a stillbirth or any pregnancy loss when ultrasounds are now triggering to you, is also just truly showing they have zero empathy or compassion. Also being asked to undress for an ultrasound when it truly isn’t needed is embarrassing and when I refused she was insulted that I would say no, there is no reason for me to be undressed from the waste down.I like my family doctor but it is very unfortunate she works at this very unorganized and unprofessional clinic. I always take my referrals elsewhere when she allows me or I will even demand to be sent elsewhere.

Extremely difficult to get an appointment with family doctors, rude & unhelpful reception. I had to renew a prescription that I’d been waiting a week for, simply because my doctor doesn’t fulfill pharmacy requests.

I have been going to this clinic for 40 years, my entire life, and it used to be great, but the quality of it continues to decline over time. I imagine this is partly to do with funding issues, but it also seems poorly run. It's very difficult to get in touch with reception. There is a new callback" feature that doesn't work properly (today is just one example where I have requested 6 callbacks and multiple problems ensue); the wait times are very long. I can no longer contact my GP's receptionist directly and while I asked to file a complaint about this

If you’re looking for a family doctor DO NOT GET ONE HERE. firstly, I have to say that my doctor herself is a nice person and a great doctor. I find it absolutely revolting though that it takes about three months for me to EVER be able to book an appointment. I believe that she has taken way too many patients and now she never has time or space to see any of her patients (I happen to be one of her first patients since joining the Albany clinic and I haven’t been able to see her in 2 years because there’s never space available). I have never heard or experienced having to wait so long every single time I called to get an appointment. How in the world is a three month wait ever going to help any problems that I have at the moment. The worst part is because it’s a clinic you have no way of directly contacting your own doctor. No email, no extension number, no phone number., You simply have to call their general phone number which makes it extremely hard to actually get in contact with your own doctor. I had an MRI on my brain and had to wait 4 months to actually talk about the results, obviously it was not urgent or I would’ve assumed I would’ve been contacted earlier but honestly this is ridiculous. I am very upset and frustrated. I don’t know if it’s the doctors fault or the clinic who has decided to give her way too many patients, but it is completely unfair and honestly irresponsible. I am very much now looking for a new doctor

I have been a patient of Albany Clinic for over 40 years. Is anyone answering the phones there anymore? I called on a Sunday and waited over an hour, yet no one answered. Next, I called on a Friday afternoon and the message indicated that I was caller #2. I waited over half an hour, but no answered my call. Also, can management please get rid of the infernal hold music and replace it with something more soothing? Lastly, why has it become impossible to talk to one's doctor's receptionists? The receptionists who answer the phones ask all sorts of nosy questions and won't pass you to your doctor's receptionists. It's all very frustrating and this used to be a great clinic.

I had an excellent experience here today (Sunday January 22nd) around 10:30am. I walked in (no appointment) and was greeted by the front. She was able to check me in right away (waited about 10 min). The female doctor who helped me was exceptional. She was kind, professional, and cared about what I came in for. I felt very heard.Will return!

I have been a patient here for 5 years now. I’ve had terrible service over and over and over. from wrongful diagnosis, being prescribed medication that I desperately needed only to find out when I got to the pharmacist that I am allergic to it and it was on my file the entire time. It’s impossible to get a hold of anybody via phone even for the most simple things. When you need to speak to a dr or someone from the dr office via phone I’m not exaggerating it is impossible to speak with anyone. I’ve waited on hold for over 3 hours before. It’s not one instance it’s consistent bad service over and over.