Browns

Don't give these people your contact details! I stupidly gave them my email and then suddenly I get lots of spam!

Horrible experience. First the salesperson was only half attentive and didn't give me productive advice. Then when I gave concerns that non of the boots I tried on feel good he got his manager to strong arm me to buy a shoes that I expressed that it didn't feel good. Then I learned later that the brands they have are only generic high end brand, but no quality.Overall, I would not recommend anyone to go shop at Browns unless you want to be forced to buy boots and be prevented from leaving if you don't.

Lots of varieties. But i personally didn't like customer service. One person is there who is helping me to find my boots but he is so rude. When i asked him for the size he is looking at me like i am asking him some money for nothing.Browns please to value your customer hire some good customer service people. (Preferably youth)Thanks

I was assisted by the sweetest worker ever, i didn't catch his name but he had a hand tattoo. He went above and beyond to find me a pair of boots i liked and that fit me. Great customer service

After searching for a specific shoe high and low today, I finally found them at Browns. Absolutely Wonderful experience purchasing shoes here. They did not have my size so they are being shipped to my home (for free!)Jean, who helped me (May 2 2023) was an absolute gem.>Browns, you are lucky to have such a gentleman working for you.>To future clients, seek him out for fabulous customer service with a smile.Even though I technically left the store with empty arms, it was the best shopping experience I’ve had in quite a while. Thank you.

Joseph just helped me pick out my winter boots, he is very professional, efficient, and gave me great fashion advice when I asked for his professional opinion. Would definitely look for him for my next purchases at Browns! Thank you Browns for starting to take care of the previously known customer service issue, & thank you Joseph for simply being the best!

The store is bright and clean. There’s a decent selection. If the shoe size you’re looking for is not there, they would order it for you within a week which is pretty cool and convenient as long as you’re not leaving the city in the next few days. However, one thing I noticed from a specific employee, which may be an individual thing, is that they either drool over you or they don’t even recognize you exist. This is both disrespectful and annoying. I personally wouldn’t necessarily shop there for as long as I have other options.

Literally just left the store. It was my first time going to Browns and I’ll definitely never come back. Terrible first impression.I went with my boyfriend to browse for some shoes. One employee (a middle-aged guy) greeted us. He seemed nice at first and very attentive. We asked to try on some shoes. The whole time he kept asking if they’re nice and if we wanted to buy them. I thought okay it’s just how they sell stuff but he was being super pushy. There were a pair that my boyfriend liked but were out of size, so he said could order them online for us. But we wanted to try them on physically first to see if they’re comfortable and look good, so we declined, thanked him and were about to leave. He wasn’t too happy about it and snapped. He asked us if we “wanted to buy shoes or not”, and we said we were just looking. He got super offended, started complaining and acting passive aggressively, most likely thinking we wasted his time. Tired of his constant rambling, we finally gave in to get the sneakers shipped. He left, came back and said “you know what, I don’t have that size”??? This guy is only focused on getting commissions and couldn’t care less about you if you’re not making a purchase. No professionalism whatsoever. Ironically enough he claims that their customer service is one of the “nicer ones”.Store is nice and clean with a decent selection though, probably the only positive points about this place.If you’re certain to buy some shoes and not walk out empty-handed, this store is for you. If not I recommend going elsewhere if you’re looking for good customer service. Can’t talk for other staffs but this one completely ruined it for me.

I have ordered Geox children shoes online and they have arrived marked all over with a blue pen. This is the second time that they send me damaged goods.I would appreciate it if they would review what they are sending out to customers as it is such a waste of time to have to return these damaged items.