Emerald City Chimney, Inc.

I felt extremely unsafe while the Emerald City Chimney technician (Bruce) was in my house. He did not arrive at the correct time, was rude immediately upon arrival, unprofessional in appearance, and didn't know any details about the work that was to be done at my house.When I asked him questions about the work to be done, he got incredibly agitated and yelled at me in my house. He accused me of not being the homeowner (I am, though I am female and was home alone at the time), of asking too many questions, and did not want me to call his company's office. When I did, he stormed out and left.I was told by the office that there are no other technicians, so they cannot send someone else to my house.I think there are significant safety concerns for anyone who uses Emerald City. I'd recommend that you steer clear.

Great experience. On time. Inspected and took photos. Didn’t have to clean the chimney after all. Really happy with the service. Consider adding online invoice pay for added convenience.

The entire ECC team deserves a huge shout out. From the beginning, Jill was extremely pleasant to work with in the office. Wayne and his crew were very professional, kept the work site clean, taking steps to protect both the inside and outside of our house, and did great work. Wayne had to deliver some bad news to us, which increased the scope and price of the project, but he and Brent were tremendous in working us into the schedule immediately so that they could continue the work already in progress and worked through the challenges with us. Can't say enough positive things about them, their crew, or the work performed. Thank you!!!

Kudos to Austane from Emerald City Chimney - he was the tech that did our cleaning. He was very professional and was great about communicating with us as he went about his work.

Hired Emerald City Chimney to clean and seal stone chimney on roof top. Good communication from office. Needed to reschedule once because of weather. Work finally completed on 5/25. Austane, the technician, arrived on time and was very pleasant and professional. Work was completed quickly and efficiently. Price was reasonable for work performed. Happy to recommend them and will use them again if needed.

From start to finish, our experience with Emerald City Chimney was top notch. They provided excellent communication, follow-up and service. Thank you to Jill for her assistance and to Bruce for servicing our chimney. It was spotless when done!

Emerald City Chimney not only replaced two of our crumbling chimneys but also replaced and repaired two light pillars in front of our home and added a cosmetic top" to some of our brick walls. They did a beautiful job matching our existing brick and they were very diligent and professional with their work each day."

Bruce showed up ay our house on time and got straight to work cleaning our fireplace flue. The work was completed professionally, and for the price that was as quoted on the phone. We had a different company come out to our house prior to Emerald City Chimney that wanted to charge 7x the rate that was originally advertised.I would recommend their service and plan to have them back out when the flue needs cleaning again.Mark

I almost never give 5 star reviews. I have dealt with so many contractors recently after buying our first house and can honestly say Emerald City has been the best to work with. They were safe, thoughtful, and careful while they were here and arrived within the window they said they would be here. Wayne identified a major issue where another contractor had recently applied the wrong kind of sealant on my chimney that could've resulted in greater expense and damage for us down the road. Trish was also incredibly accommodating to the fact that we needed the chimney work done quickly and found a way to squeeze us in despite their busy schedule. Another chimney specialist gave me a quote that was significantly more expensive and included work that didn't need to be done. I appreciate that ECC was honest with me in their appraisal and did excellent work. Highly recommend.

Emerald City Chimney provides an outstanding level of work, customer service and they have very fair prices. They are always on time and im amazed at how quickly they do their work. They show us pics of before and after and our chimney looks brand new each time. I would highly suggest working with them.