TD Insurance

We had our main water pipe burst 6 weeks ago from city workers doing work outside, which caused considerable damage to our home. We called TD insurance the next morning to file a claim. I received a call today, 6 weeks later for a follow-up. His smug answer was he was on vacation. There was also apparently a woman who was supposed to contact me. I had sent two emails weeks ago and no reply. I guess the whole department is on vacation. My wife and I will be canceling both our car insurance policies, commercial car insurance policy and home insurance policy. I know that a few thousand dollars isn't much for TD, but I hope another 50,000 customers follow suit and another million read this review. It's great to know that when my family needed you most, you ignored us. Simply disgusting.

TD Insurance canceled my car insurance because one payment bounced over Christmas. Unprofessional and poor communication with customers. Tried to use their website to pay but it was full of errors. Called the help line to pay but no one answered the phone. I have nothing but regrets after dealing with this joke of a company.

I think Google should change the rating system because those people of TD insure that I had dealt with themZero: customer serviceZero : professional actZero: mannerZero : trustworthy or truth ... and Zero too much for them ...& I don't know if TD hire non qualified person or they gor there job but friends or family member...I have been TD insurance customer for more than 10 years and the first time I need to talk to them about minor collision they don't communicate with me ...what a joke...For 6 days , I am calling every hours leaving voice notes but no reply no answer ....I call every hours per day except the time between ( 10 am -2pm) and no answer ...plus they are dishonest regarding my policy my coverage....etc ....AVOID THEM AT ANY COST

Zero star...They never answer calls. The claim advisor Janet Cheetam would never reply to my emails calls and voicemails. Also was super rude while talking and giving excuses like I have 100's of customers calling me per day?" You get paid for attending those calls and solving the queries"

I've been loyal to them for 17 years… it is shocking...Upon my renewal for 2022 my auto premium has gone up $1,256.00 but no claims what so ever. I called to pin-point the ridiculous price hike and the agent told me this was an error and it will be corrected. This happened twice and no apologies nothing from the insurance company. Possibly one of the worst examples of customer service I experience with the agents.Wish there is an option to give them 0 stars.

Wish I could give a negative numbers, email, chat, and phone for 1/2 hour, just to cancel home insurance.

After many years with TD, I've decided to end my coverage as the cost of insurance is very high in comparison to other providers. The service when I called was pretty disappointing and I spent over an hour with the representative only to deny the quote offered for my new vehicle.

I wish I could give them a zero mark.My recent experience TD Insurance was very bad. They total lost my car that involved in an accident, which was not at my fault. The worst thing was that they had been refusing to provide me a rental car. I had been calling the car rent company (Enterprise Rent-A-Car) TD insurance pointed to me and requesting a rental car. The car rent company always refused me by claiming that they had been waiting for TD insurance’s permission.I am in the process of filing a claim to Small Claims Court in Ontario for not providing me a rental car for more 3 weeks.

I have had nothing but fits with them... and I haven't even had to make a claim. Originally went with them because my step-dad got a good discount with them. Though that is the only good thing!I bought a car 2 years ago and they put it in his name... and did not apply the winter tire discount. I'm now here 2 years later, after listening to them every-time I've called saying the winter tire discount was on (even though not on my paper work) and them telling me the car was in my name just insurance slip was not. Not being able to do ANYTHING on the account because they were wrong it is in his name, and I have no access, my step-dad also as called and asked for me to have access to do what ever I need and they said sure, but nope... still don't!!They asked me to send in proof of ownership... so I did, 2 months ago, and was told they never received it and they want me to send it again. Along with proof of winter tires. They have messed all of this up (I don't have proof of my winter tires, I didn't keep the 2 year old receipt).I am now trying to cancel my policy as I have found somewhere for the same price and none of the hassle. 0/5 would never recommend!!!