Rexall

Recieved the call pills were ready .... Show up still waiting 20 minutes later.They don't take your health serious enough.This was heart medication that's needed everyday it's now 1:30pm

Great place and staff are great except for this one male pharmacist. My wife and I went there for our second covid vaccine and while waiting for our reserved time my wife needed to go to the washroom badly. So I asked the pharmacist for the use of the bathroom and he said they were out of order and we had go to Tim Hortons or Dairy Queen. After I explained to him that my wife had disabilities and that he had 2 options that my wife was either going to make a mess on his floor or hopefully get to use their washroom, he still suggested to go elsewhere. After being vocal for a couple seconds he got the manager and she let her into on of the washrooms. To add to all this I go into the room to get my shot and he comes through the other door saying that I insulted him and that he wanted an apology and he wouldn't leave till I apologized. Funny after I got my wife cleaned and she got her shot he never made any attempts to apologize to her. This employee had no care for the health and safety of the customer. Never will I shop there again.

They do not have automated refill service over the phone. Called to ask, was transferred to the pharmacist when asking about automated phone refill service, waited more than 3 minutes and I hung up. Automated refill service is available at Shopper's Drug Mart and I am usually finished refilling our permanent prescriptions in less than 1 minute. I will stay with Shopper's until they have this service made available to the public at Rexall. I am very disappointed.

Used this pharmacy for over 5 years. They were amazing until management, ownership and staffing changed. Before the pharmacist left he told me how the corporate office was hiring staff with online interviews and not actually training them then throwing them into the pharmacy, it showed. I stayed with them for another year because it made my life easier to have my meds delivered in a pop out pack. Several times my meds were no longer covered" and they back billed me. I contacted my health plan provider and the meds were covered. The new pharmacist rewrote my prescriptions with alternatives approved which was the opposite of what my physicians stated in the original prescriptions. After a bit of digging I found it was the brands that give Rexall kickbacks. I have now switched pharmacies. Rexall did what they could to make it as difficult as possible. My new pharmacy requested my medication list with prescriptions from physicians. Rexall faxed over photocopies that were written all over (not my information

Got my 2nd dose of the vaccine here yesterday. What should have been a 15-20 minute appointment turned into a 40+ minute ordeal. Upon my arrival the older pharmacist asked if I was here for a flu shot" instead of a covid vaccine and repeated that during every interaction she had with me. Seems silly to work in a pharmacy and undermine the pharmacology that you're working with. Filled out the paperwork online days before going in. When I arrived I had to redo all of the paperwork which held up the line of people behind me. I witnessed an older pharmacist ask 2 other pharmacists to do tasks in which they proceeded to ignore her and walk away. The pharmacist who gave me the vaccine was kind and helpful but every pharmacist at the counter (especially the tall blonde girl) seemed completely clueless and incompetent

I bought two $500 Visa gift cards from this location. The cards they sold me were properly packaged, but blank and useless. When I asked for a refund or compensation, they refused. Do not buy gift cards here! They have a fraudulent scam going. It is not recommended to shop here!

Got scolded by the pharmacist when I got told that my wait was 5-10 mins for my mother in laws prescription. At 40 minutes another person got told the same 5-10 mins. I gave her a heads up that I was waiting 40 mins, and the pharmacist went off on me saying everything had to be reprocessed (they called before hand saying the drug card was good to go). I told him that's fine and I just would of liked a heads up. Proceeded to chew me out like it was my fault saying they had walk ins etc. Never been talk to like that by a professional. I wasn't even taking a condescending tone. It was more empathetic because I get it stuff goes wrong at businesses. I feel so sorry for the nice people who have to work with such a toxic person.

Nice store, staff member helped me find what I was looking for and was very friendly! I haven't used the pharmacy side yet, but will update my review when I do.

Outrageous prices, understaffed, no customer service skills. They seem clueless as to how to handle a simple refill. I'm going back to the mom & pop" stores we were all familiar with growing up..."

They have fast, friendly service I am always greeted by name when I go there and the staff and pharmacists always explain in detail when I have questions. Sure some days they are not their best but, ylbut again, neither am I. Every pharmacy makes mistakes, there is no one perfect store. Great group of people at Rexall!!