Rent-A-Center

I have bought few things through here and normally before had no issues until this year. I got a couch from here and was told my payment was not made even though I set up auto pay. When they called they said they were going to come and get it even though I had the money to make the payment. After some heated conversation we worked on getting it set up AGAIN on autopay. 2 weeks go by and I get a call again that the payment is not made. They managed to mess up auto pay again and wanted a payment. Not an issue because the money is there. However I requested that they come and get the furniture because obviously they can not manage something as simple as setting up auto pay and are very rude when they call. On this note I have gotten multiple items from this location in the past and have always paid it off in no more than 4 months. So I wish others good luck but my experience with them this time and their management is a 2 star experience and will never go through them again.

The new manager is amazing she gets that people have problems and her staff is understanding and compassionate. All they expect is for you to pay on time and they have zero reasons to call. You sign an agreement that states when your do if you like your product pay for it and when you run into a catch in life they take care of you. Love love love them. Have spent thousands of dollars with them and always know my same as cash price.

Very nice to work with you guys

The guy kept showing up to my house. After work hours it was super weird

All the employees there have been amazing! Always helpful and kind and willing to go out of their way to get me whatever I want or need.

We had ordered items and then wanted to change the order so they did a refund to my debit card and charged us for the new order. A few days later we get a call from them saying they refunded us twice. We hadn't received the refund yet and explained to the clerk who said it must be an error on their side and not to worry about it.That's when ALL THE CRAZY STARTED. We got a second message saying they would not deliver our new order until we paid them the money for the order we cancelled. When I called the store to ask if I could email them a copy of my bank statement showing we only received one refund. The woman who works there immediately got belligerent telling me they don't have email and we got a cash refund and used that for our first payment on the new order and we got a bank refund. I said if I could send her my bank statement she would also see that I paid with a debit card for the new items.Then she just started making more stuff up. She said so many different scenarios of what we did and it got so ridiculous I told her to cancel all of our rentals and forget the delivery. I said we would stop in to return a laptop my daughter was getting from them.When we went in, the woman who was making things up was there. I asked to talk to anyone but her but she said she was the only one there (as we see the other employee in the back office). She then started making up more stuff, just ridiculous stuff about how I called my bank to stop payment, how she was going to have the fraud department" investigate

The new manager is nothing but a threatening person and lies on the voicemails he leaves.... he definitely isn’t manager material... I rented from an outstanding great person who was store manager before Jason... he was great! Customer service was great! Outstanding person! This new store manager is pushing people away not professional....

New store manager is professional, caring and makes you want to continue doing business there..the staff is amazing and friendly.

They were extremely helpful and understanding wonderful people

I will return and support business from this company they have been nothing but helpful and understanding