Urban Yarns

Such a lovely, well stocked, well serviced shop! I went in sort of hoping to find a yarn that would work with a project that was starting to form in my mind. The kind shopkeeper not only found the perfect yarn but also took time to search for the pattern information that I needed to get my project going. She found just the right pattern to work with my yarn, size and needle choices. I wish I had time and money to buy more of their lovely yarns, but I will certainly be back next time I am in Vancouver!

I have always loved visiting the store and spending way more money there than intended, haha!! During my latest visit, the owner and one of the employees were lovely. However, I was greeted" by another employee with "oh typical

Great selection, they have a great track of their stock online

I don't live anywhere close to the store (in fact I find it a little out of the way) and yet I've ended up buying my yarn there time and again.The selection is good, and they sometimes have good sales online which convince me it's worth the trip out to UBC to pick it up. I've always been happy with the yarn I got from them. I've even been in there once, embarrassingly soaked from riding my bike in the Vancouver rain to pick an order up. I tried not to touch anything and the staff were nothing but kind to me. I feel you do need to know a bit about what you are doing as the staff are unlikely going to help you with a pattern beyond what yarns might be suitable... but I guess there's youtube for that.

i got really uncomfy vibes from one staff member and reading the other reviews, i guess i wasn't the only one. i walked in and the lady immediately snapped at me to leave and wait outside because there was a class going on. there were no signs outside or anything and the lady was so madedit: there was a max capacity sign outside but the class was held somewhere else in the building and the shop looked empty from the windows. behind the closed entrance door there was a chained sign that asked to wait outside but i wasn't even given a second to read it before the staff aggressively held her hand up and told me to leave. i thought it was a little weird but didn't think too much of it. however, i was waiting with another customer and she pointed out how odd and kind of rude it was and i had to agree. as someone who also works in customer service for a small business, i understand that it's not easy to be cheerful to customers all the time, especially if you're having a bad day. i'm just leaving a review to let you know my experience with the current system set up!

It's small but well organized. I was delighted that it was open on a Monday, and open late enough that I could get here in my limited time on my first day in town. Perfect help to find exactly what I needed for a travel project. Great start to my Canadian vacation. Thank you, friends.

Not a huge shop, but they have a great variety of wools/yarns, including some delicious natural ones to drool over. I'm still learning and they were very helpful answering my questions patiently. Ordered wool from them and it was a breeze. Happy to support this woman-owned local business!

For many years this was my neighbourhood yarn shop and where I spent my yarn $$$. However my last visit was horrible. I walked in with a very small problem (sewing the pieces together) and asked for assistance (I was the only customer and the manager didn't appear to be terribly busy). Before I could even show my project I was told 'that's a lesson'. I've paid for one-to-one help in the past, and disagreed - it really was a small problem. In the end after being told repeatedly 'that's a lesson' without once actually looking at my project I left in disgust. Though I'd had good service in the past, and they have a lovely selection of yarns Urban Yarns will no longer be getting my yarn $$$. I ended up at Wet Coast Wools where, even tho I hadn't ever purchased yarn from them, they generously gave me their time and solved my very simple problem....

I was a bit of a problem child today trying to match 15 year old mystery Rowen yarn to something else to finish off a sweater. Gentlemen clerk provided excellent service, good product knowledge, and a positive attitude! I’m happy with my purchase.