Factory Hot Tubs & Swim Spas

What an amazing experience! We literally have been hot tub shopping and ran into some rude sales people who seem to be stressed because of the demand. Not only was Zana very helpful, he was able to get us a tub very quickly and we will be getting it this week. He also added in so many extras and provided us with the knowledge we needed as first time buyers. Very highly recommend going here if you’re looking to get an amazing tub.

We purchased our hot tub two years ago from Zana from Factory Hot Tubs. It has been a pleasure being their customer. Whenever we have had questions, they are very willing to help and are great at communicating over the phone. We have not had any issues with our hot tub and we'd recommend them to anyone who is looking to purchase a hot tub for an amazing price with excellent customer care.

We purchased our hot tub Sept 2020 and received delivery Sept 2021 due to COVID. Despite being impacted by rising costs, Zana honoured the price we paid for the hot tub. Communication could have been better during those 12 months, however I imagine it would have been difficult dealing with many customers impacted by delays. We love our hot tub, worth every penny, and worth the wait.

What a great experience dealing with Factory Hot Tubs! Very knowledgeable staff, and help make my decision easy. They set me up with a great tub with very little maintenance. Any questions that I had they were always available to answer them. Would recommend them to anyone looking to get into a hot tub. The show room is amazing and the service is excellent. They made my Hot Tub experience a breeze! Thanks again for setting me up with a great, easy to maintain product!

I’m a local realtor in Oakville, Ive been sendingmy clients to Factory Hot Tubs for over 5 years. Zana and his team are the best in the business! I highly recommend anyone in the market for a Hot Tub to go see them!

Best experience ever, and could not be happier with our hot tub. We had absolute faith in their products and our Antigua has lived up to all of our expectations. It is beautifully crafted and so luxurious, I never want to get out. Zana and the whole team were spectacular - always friendly and super quick to reply if we needed anything. During crazy times in the pandemic they made sure we were taken care of and the professionalism and true personal touch just made it the best consumer experience. Highly recommend, 10 stars all the way. Thank you, thank you!!!

This is definitely the place to buy a hot tub! They made sure I got a top quality, therapeutic tub, within my budget. I'm a first-time tub owner, and was tentative about the whole thing. Zana and his team were stellar! They coached me through it, and even checked back to make sure all was well. They know me by name when I pop into the store, which feels great. An amazing experience all round. I highly recommend Factory Hot Tubs to my friends and family. I love my tub, and so do they!! :)

Amazing experience!! We bought our Hot Tub from Zana. He and Peter were fantastic; they guided us through the process, listened to our needs and were very helpful. We've had our hot tub for a couple of months now and we've been enjoying it to the max! I've placed a couple of phone calls to Peter to guide me through the chemicals and he's been amazing. Overall, great inventory, amazing service from Zana and Peter! I highly recommend Factory Hot Tubs & Swim Spas!

Been almost a year…I just wanted to reach out and give you an update on the fabulous hot tub we got from you. In short, we love it. We use it often.We finished the landscaping around it and our small backyard is now like an oasis.Although we didn’t get the swim spa as we really wanted due to the city, we ended up in a wonderful place because of you!Thank you again,Dee&Clayton W.

We were looking for a small, well constructed and North American made spa for our yard and found just that at Factory Hot Tubs in the form of the Azalea two person model. It feels like a much larger tub and is super easy to clean and maintain. Not to mention it holds the heat very well in cold weather despite being wired up at only 110v. Everything about the spa has exceeded expectations. On face value It was quite a bit more expensive than many of the overseas imported tubs we looked at but one look at the quality of the plumbing and the obvious care taken in its construction more than justify the extra cost. When a company puts care, attention and craftsmanship into an area of a product that is rarely seen one can rest assured that the product will last and be easy to service and maintain .My long term hope is that spending more for quality will mean many years before Hot tub" finds its way back onto our shopping list again. Thanks for everything Factory Hot Tubs