Ocean Sports

Ordered a new Phase 5 diamond luv and it showed up quickly & was nicely packed! But unfortunately when unboxing & installing the surf fin we noticed a flaw in the board. While Phase 5 tried to blame us for the damage, the team at Ocean Sports could tell it was a flaw in the board and said they would step up and rush me a new one right away. Very happy with the customer service from the very first email on the long weekend they responded after hours & got right to work, these guys/girls are top notch!Might not buy another Phase 5 board but if I do it will be from these guys!

I got a great birthday present for my son this year and had awesome service in store.

After kayaking for around 40 years, finally purchased an inflatable Aquaglide Chelan 155. The boat performs way better than expected and has nice features. But even more satisfied with the buying experience from Ocean Sports. Shipping was extremely quick and even received a courtesy call to confirm a couple things and see if any accessories were needed to potentially save on shipping costs. Both the kayak and especially this business are highly recommended.

I usually don't write a lot of reviews but I had to take the time for these guys. Placed an order for a wakesurf board that was on sale. Sale price for the board was very attractive so I jumped on it. I placed the order after hours online late in the night. The next morning I got a call from a rep at the store confirming my purchase. This struck me as odd as I've never had anyone call me to double check something I've ordered - but I quickly figured out why. During the call, the young gent on the phone (wish I could recall his name) proceeded to ensure that I had made the purchase, confirm ALL my information, as well as take the time to ask me questions about what boat I would be using the board on and what size and style of rider would be using the board along with several other intellectual questions. This really struck me as amazing, not only did he successfully insure everything about the sale, but also avoided a potential problem before it arose. I had purchased a surfboard from another supplier closer to my home province last year and had a horrible experience with the shipping and customer service I received, not to mention it took 3 times as long to get my product that had zero discount whatsoever initially or after my issue. The gent even chatted with me further about a few things unrelated, no sales tactics, just polite service. What the rep didn't know is that I have been comparing Ocean Sports with many other suppliers for over 3 years and have many times considered buying from them in the past. Ultimately, my surfboard arrived in a ridiculously short time, packaged perfectly, to my door, signature required and confirmed delivery before I even realized it was shipped out. In a world where customer service is basically dead, this young man stood out. I am a well informed customer and am very happy with everything Ocean Sports has done in this transaction. Give him a raise, give him a day off, promote him. Thanks again, can't wait to use the board. You have a customer for as long as you're in business.

I have been using ocean sports as my water sport toy supplier for the last 10 years and I refuse to go anywhere but here. The team they have in Edmonton is unbelievable and they are so kind and helpful. They answered every question with so much passion and there prices can't be beat!I will forever be a life long customer

Ocean sports went above and beyond when I ordered an accessory for my boat. After making an online order they called to confirm what kind of boat I had and recommended a different item that would work better than what I ordered for a lower price. Will definitely be using them for future purchases.

I broke the lace lock on my waterski boot on the July long weekend, ordered a repair kit online on Monday (of the long weekend), I received it Thursday! Didn't lose a weekend thanks to Ocean Sports in Edmonton. Thank you so much for the great service!

I have been going here for 25 years now and still love the service and quality products they sell. To be in business this long and maintain the level of service they provide is truly remarkable. I'm glad to support this local business.

This place has a great selection and wonderful customer service. Jacques was extremely helpful and knowledgeable to help me find exactly what I was looking for. Would recommend this place to anyone.

We recently ordered a Stohlquist Women’s paddling PFD from Ocean Sports. They actually called to double check sizing before promptly shipping out the order. When we contacted them regarding a small issue with the charge on our cc, they responded within minutes and righted the error very quickly. So satisfying to get great customer service, something that many businesses lack these days.