Blue Mountain Cabin Rentals by Vacasa

Made us wait 3 hours after check in to clean the air bnb. Told us they would call and check in our us, but never did. We asked for a later check out, but told us they would call the cops if we didn’t leave by 10am. Very disappointed. Especially with COVID around.

We waited for an hour after our check in for our room to be ready. From what I saw in that hour, the staff were really uncoordinated and while the front desk were sympathetic- this seemed like nothing out of the norm. The hot tub and facilities were really tired. Overall, underwhelmed.

We recently stayed at 107 Mountain Walk in Blue Mountain Ontario. We have had an annual visit to this property for approximately 8 years. In that time the owner has refurbished the condo completely and it is beautiful, inviting and a 2 minute walk from the action on the mountain.There are many activities to do summer and winter and the property is close to the towns of Collingwood, Thornbury and Wasaga Beach.We are three couples and we always have a wonderful time in this warm, well set up condo. The top floor is one suite and we take turns each year as to who gets the suite!!. The other two rooms are very inviting and the beds are so very comfortable.....

Rubbish.. not worth the money.Outdated and sheets are dirty. Wifi password was send on our last day. No personal receiption and no Hot tub.

I do not recommend this place. Some major problems like I am not able to control the air conditioning, it has a thermostat but it does not work properly making us feel too warm when sleeping. Laundry facility old, no garbage cans outside... Many details that could make the difference are missing, like utensils in the kitchen etc.Expensive for the overall quality.

I recently stayed with my family at a Vacasa rental and was impressed with the responsiveness of their call centre and local team.We needed more towels for our child and the staff brought them over right away. Good value for the location and really happy with their service!

CHECK IN ONLINE NOWADAYSI can't believe that which stage of century we are living in right now, where I have to spend $244.08 Canadian, check in time was 4pm but by 9 pm I finally got inside....They moved me to another unit which is this one after the other unit was having issue with the locker and the passcode. The key for this 416 unit that they gave me was wrong and we have to wait again... Chain of communication was a mess, I don't know if that because of Long weekend in Canada but do not travel long weekend I guess. I like the bed, it's in central of the village but the value that I put out definitely not worth for a night stay like this... horrible service from call center staff and the MANAGERS. The chain between local and headquarter team is extremely cut off and there are no chain if you want to call them.Anyway, they did offered me with a full refund on a call, her name was Lia after our trip right away. I did follow up week by week, and by each week someone did give me an update about status of my refund process until today [From April 10 - May 5(today)] they called me back and sorry that they gave a wrong call.My bad that I should have read review first before experience something like that. Vacation turns out to be a hassle, I do not recommend this chain of the hotel.

Someone took our assigned parking spot which specifically had 212 on it not visitors. I called vacasa and they said they couldn’t do anything and offered free parking which was BLOCKS away and inconvenient since we PAID for this parking spot. I had Blue Mountain Security and towing company try and help us out but because it was private property there was only so much they could do. They knew what Vacasa had said was terrible service so they spent their time trying to help us out for 3-4 hours. Mind you we were checking out the next day and spent most of the day before trying to find parking instead of enjoying our stay away. RIDICULOUS. We called the same day and the next morning asking for a minimum of 30 minute-1hour extension for check out to make sure everyone was okay and Vacasa refused, argued, threatened us that they would call the cops even though we were simply asking for accommodation and HELP throughout the whole trip. Extremely unsatisfactory service and I’ll be only staying with Blue Mountain resorts instead of private ones from now on especially since we paid close to 1.5K for this.Neighbor downstairs was monitoring our noise and there was 8 of us and he was yelling at us at 9am during normal hours. Threatened us that he’d fine us. The place was ok but fridge smelt so bad and the pull out sofa bed was so nasty that I had to go out and buy a blow up mattress. Overall do not recommend staying here as the staff resorted to threatening us and not HELPING us even though we tried our best to call them every chance we had for help. Total money grab. Stay somewhere else for a better experience.

Didn't to have access to the property for 3 hours after check in. They said they would call us to make it right. Did not, we told them we'd like to stay the next day. They told us they would call the authorities. That's cool we'll pay for hours we were not inside the unit. And threaten us with the police. What a terrible agency.

I stayed at an Airbnb managed by Vacasa at Blue Mountain on Canada day weekend (2021) with 7 other people. The house was very well kept and parking was easy to understand. The best part is their service/support. We had three cars altogether but only two permits (last minute decision to bring a third). I thought there would be plenty of overnight parking at Blue Mountain, but due to covid none of the immediate parking lots had any overnight parking. After much research, I called Vacasa and they (Kim) were very helpful. They looked into it, contacted me back and suggested I can park in their staff parking lot, day and night. They were very efficient about it too. Thanks a lot to Kim, because of whom I didn’t have to worry about my car being ticketed or towed.Would definitely stay at a spot managed by these guys again.