Resorts of the Canadian Rockies

Horrendous customer service. If you pre-purchase anything, even if that service is unavailable you will not get a refund.In my case, after being redirected 3 times, I was told they had records that they sent out a letter months ago with physical vouchers, and had fulfilled their obligations because of it; despite having never received the letter, and the service not being available at the hill for at least 1/4 the season. Details of ski camps are not listed properly on their website. For instance, if you purchase a 12 week ski camp, it's actually 2x 6 week camps, so the times are randomly changed, and if you can't make those times (you're informed 6 weeks in), the refund is a smaller portion instead of half the ski camp value.The resort itself (Nakiska) offers a poor skiing experience for individuals and families. The runs and snowpack are extremely limited (to no fault of RCR), but on easier runs, people are extremely reckless and pose a danger to themselves and others with alarming frequency. I can't image trying to learn skiing here, as the chances of being run in to is quite high.

Have been working with RCR for many years, planning group trips to BC, most frequently Fernie. Highly recommend them and especially Kim Bech who has always been amazing to work with.

Our family has purchased season passes regularly for Nakiska, we did not purchase the refund option. In late summer, was having knee issues, lucked out in getting an MRI completed early, it showed torn meniscus. Had surgery in January, I sent RCR en email asking for refund due to medical and included medical documentation, advised to wait 8 weeks. In February was admitted to hospital for blood clot, contacted RCR once released and asked about status of first request, advised no decion made, rep was not very understanding. Waited, received notification late February saying request rejected, as I did not purchase refund option and they need to be fair to everyone. I replied and never received response. I then went into Office and lady I spoke to was understanding and assisted in submitting second request and submitted medical documentation. Following week called back and requested to speak to Manager, told not in, called back and received same response. I never received any call back from a manager, recently received response in April to my email that I sent in February, again advising request rejected. I am just asking that the passes be differed until next season and that they make an exception based on the circumstances. I will be contacting media, Better Business Bureau, my days spending money at RCR is over, I will spend it at Louise. I am not expecting any response from management as clearly they don't care about their customers.Regards from former RCR pass holder

This is the second year we've got a season pass with RCR for Family. We also bought adds on" this year but unfortunately could not use

Worst experience ever!! Super long wait times, they take forever to get an answer from. Getting removed from downtown office all because we have a medical exemption!!!! We have been waiting since the summer after we purchased our ski passes; it's now end of December and we still have not been skiing. Keep getting the run around about our proper medical exemption letter from a heart surgeon. Your website had clearly mentioned exemptions are accepted. Discrimination against someone who CANNOT have that damn poke. Absolutely horrible experience I'd NEVER recommend anyone to purchase from them. No answers!!!!! Extremely unprofessional!!!

I had completed all of the information needed in early October for our family passes with plans to ski on the preview weekends in November at Nakiska. After calling today and learning that our passes still haven't been mailed out after a month of waiting, I'm super disappointed. I was told that I can go into the Calgary city office or at Nakiska once we arrive there on the weekend but who wants to wait in a large line up with little kids who just want to start skiing? As well, I had issues last season with the system and was overlooked trying to get my passes, spending hours on the phone on hold trying to fix it. I'm writing this in hopes that RCR can fix this process for the future as this is a huge inconvenience for pass holders.

Kimberley front chair closed due to fire, ruins my winter plans…needed a refund on my super pass as I was going to live at my brothers place and ski there with day trips to Fernie…they just say sorry, no refund.As others have said, I will never buy a pass from them again!Update from owners response: I was going to use the pass at a few hills on the side, but with the Kimberley gong show, the very expensive pass made no sense to have…regardless of other hills a decent drive away…I moved and based myself out of Kimberley for a reason, for family!! You took my local hill away from to to ski with my nieces and nephews, and you expect me to hold this $1800 pass and road trip from your broken promise??? ALSO, they made me wait 8 weeks to tell me I was not getting a refund...do not deal with this resort, Lake Louise, Revy, Castle, will be my go-to's.

We booked a trip to Fernie, including hotel room and lift tickets. We saved a lot of money on our ski lift passes and were able to ski three out of four days, something I couldn't get otherwise, which is nice to avoid bad weather or just have a rest day. The ski in and ski out was amazing and I won't do it any other way. Jill and Kim were very helpful and I would highly recommend them. They were willing to answer all our questions. The resort was amazing, the powder couldn't be better, and we had a fabulous. We can't wait to book through them again.

For the second year in a row, RCR has cancelled my daughters snowboarding lessons.Last year with all the COVID issues, when the instructor was no longer employed, I understood that they couldn’t easily replace the then with the required quarantines and everything else. They were kind enough to give a prorated refund, but said that it would take 6 weeks to process. At that point I was so exhausted with dealing with RCR on the fact that they were expecting me to pay for a full price lift ticket each week for my 4 year old’s lesson and wouldn’t allow me to buy a seasons pass that I didn’t say anything about the crazy long time to process a refund.This year, against my better judgement, we decided to give it another try (bought myself a season pass in the summer as well to avoid any last minute changes to lessons that would add over $100 a week). 2 weeks before the lessons are supposed to begin, I get notified they don’t have enough people registered to complete the lessons and need to offer a refund. Again, I am told that it will take 6 weeks to process.After calling head office to request the transaction be made over the phone, they indicated that there was nothing they could do and it would be at least 6 weeks to process.In what crazy world does it make sense that a company can charge you for something 5 months in advance then cancel 2 weeks before the service is supposed to start and then continue to hold your money for an additional 6 weeks? This is the level of customer service that RCR provides in the customer service industry.