Kingston Party Rentals

Great big thanks go out to Justin from Kingston Party Rental. I appreciated his patience with the many calls/txts/emails from my daughter and I with our questions and changes to our order. He delivered as promised on potentially the most miserable day weather wise of the summer, torrential downpour and gusting winds. And because it was raining, they carried all the tables and chairs etc. and placed in the tent for us rather than leaving in the driveway. We really appreciated their professionalism.

Super easy to deal with and made everything easy and affordable! Rented 30 flamingos and he had them all ready to go for me!

We recently rented a 40x40 tent, tables, chairs, dishes and glassware from Bustini's for our wedding and we can't say enough about them! From the first telephone conversation on, this company has been friendly, convenient and so easy to work with. The men who set our tent up worked in 40 degree heat/humidity without ever complaining and were pleasant, polite and friendly. We would definitely use this company again and recommend them for any event!

Fellow planners and potential clients, please avoid this company. I would give it 0 stars if possible.When initially beginning the planning process, I was in communication with Rita. It could take up to 5 business days to get a response from her, when I was planning an event from start to finish in 4 weeks. I would have to send multiple follow ups to get an answer. Typically, a business will take anywhere from 24-48 hours, so this was definitely my first red flag.When the event day was quickly approaching, I was in communication with Justin. His emails were messy and unprofessional. I ended up giving him a phone call, yet the conversation quickly turned hostile as he didn't like me asking for his input. I simply asked how many round tables could fit underneath a specific tent; he told me that he doesn't give advice and that isn't his job. He gave me the measurements and told me to figure it out on my own. I was shocked as it was a very simple question. While remaining professional on my end, I quickly ended the phone call as I didn't want to get worked up.For day of delivery, he and his team put the tent up in an area of the backyard that did not work for the event. I took accountability for this as I wasn't in town yet, therefore took responsibility for the miscommunication and apologized. I asked if the team could come back and that we would pay for the second trip in order to move the tent. However, I also stated that the wrong chandelier had been delivered and that is when he refused to speak to me any further.He and his team ended up making the second trip and moving the tent, but did not install the second chandelier. They left without any communication with the client and left the gate wide open (there were dogs on the property). The tent and chairs were also filthy. My partner spent two hours cleaning the tent before guests arrived. Please see attached for photos.Yesterday, the pick up time was for noon. By 5PM, the client had called me to say that nobody had ever arrived to pick up the rentals (my clients stayed at home for the day for this reason). I ended up calling Justin early evening stating that my clients had been waiting around all day, he didn't offer an apology and seemed annoyed by me even calling.From the poor communication (waiting a long period of time for simple answers and confirmations, sloppy messages, rude phone calls) to complete lack of communication (refusing to speak to me on the phone or respond to my emails), to unclean and broken rentals, I do not understand how this business is operating. Justin doesn't seem to like being held accountable and also seemed to have an issue with me being an assertive woman. I was never rude in this process, I was just straight to the point and ensuring that the contract needs were met.If this was any other company, I would ask for a partial refund with having a broken chandelier and the rentals being in such poor condition. Along with also having my client wait around all day on Sunday with no communication or apology. However, I am aware that it will be nearly impossible to get a refund from Justin because he and his company clearly do not care about their clients. Typically, I would always do a proper tear down at the end of an event; but for the first time, I did not fold up the chairs, tables, or linens as we didn't owe anything else to this company. It was the least they could do after being so awful to work with from start to finish.I have never dealt with such an unprofessional (and aggressive) vendor. I will never be using their services again or referring them to another planner or client. Kingston is a smaller city, so Justin and his team are not doing themselves any favors. You want a smooth process when working with multiple vendors for an event, you won't experience that here. Therefore, please do yourself a favor and give your time and business to any other company.

Good company and good owner. I've dealt with them now for 2 separate occasions and I'm very impressed with the company. They are wonderful to deal with and they are more than willing to acomodate your needs. Their prices are competitive with other rental companies in the area but after the great service, they will continue to have my business.

Couldn't have been more pleased with the service I received when using Kingston Party Rentals. I explained to the person on the phone what I was hosting, looking for and when it was needed (chairs, tables, tent, coffee machine, etc.). Within a couple of days I had a quote in my e-mail with the total cost including installation of the tean and time/date of drop off and pick up. The team came when they said they would and picked up when they said they would without any hidden charges. I would easily choose Kingston Party Rentals again.

I question how this company is still in business. The customer service is by far the worst I have ever experienced. Extremely rude man answers the phone with “hello”… vs saying “hello, Kingston Party Rentals”, so when you call you’ll have no clue whether if you’ve called the wrong number or are calling a legitimate business. The guy who answers the phone had about zero interest in taking my order, chatting with me about my needs and seemed to just want to get off the phone despite me having odd sized tables that needed some explanation. I had to follow up on the quote I requested as I hadn’t received it after numerous weeks. Eventually got it and realized a table was missing so tried to connect again. Again was met with this same rude man who asked me to call again the next morning - fine. I called the next morning, same guy, he asked my name and then yelled that this was too complicated for him to deal with right now and he’d have someone call me. I’ve yet to receive a call and I’ve also emailed. Eventually decided to cancel my order and went Timeless Memories who is much more pleasant to deal with. In all the things that should stress a bride and groom out about their wedding, it should not be the linen company….

Kingston Party Rentals is amazing! We have used them for over 7 years, multiple times a year. We are happy and we keep coming back! Great service and great product! Easy to order and get a hold of.Simply, the Best!

Thank you for making the rental process a breeze. Items showed up on time and everything we had ordered. My husband directed the team to set up in the wrong spot (thankfully this was caught early) and they were very friendly and adaptable to moving it to the correct location. Would highly recommend for anyone doing a backyard wedding or other event.

Pros: got what we wanted and were able to pickup the night before the eventCons: difficult staff to deal with, slightly rude, long response times, lacking customer serviceI would use this company again, but I would be inclined to shop around first.