Pets-R-Us

I was mortified by the neglect I seen when going to pick up a hamster.The owner picked the hamster up by the tail, and dropped it in my travel cage. The hamster was squeaking and flaring trying to get away. They had no wheels or anything, they were all crowded in small tanks.The whole place was dirty and isn't being cared for properly. It breaks my heart to see this stuff.I do not recommend.I've filed a police report. I hope this place gets shut down.

Not a place I’ll ever go to again to have my dog groomed, I visited the store and asked to have my dog washed, her claws trimmed and specifically said not to trim her hair cuz I like the look of the long hair on Golden Retrievers and didn’t want her look to be altered, when I went back 2 hours after dropping her off (I was told I couldn’t stay there with her while it was being done) they had trimmed the fur around the base of her tail as well as whatever hair she had on her legs,sides and chest which I specifically told them multiple times I didn’t want done but I guess customer satisfaction isn’t their motto, I then paid the $100 they charged me (though I didn’t want to pay that much cause they didn’t follow my instructions on not trimming her fur) outta frustration and left before my emotions started to show or said something I would later regret, we loaded my dog into my friends back seat of his car and proceeded home, upon returning home we noticed blood spots all over the blanket we had put on the back seat of my friends car (so dirt from her paws wouldn’t dirty his back seat where it was raining out n kinda muddy) and I inspected my dog to figure out what caused all the spots, I had Molly (my dog) lay on her back to look at her paws and noticed that there were multiple claws on 3 or her paws that were bleeding and didn’t seem to wanna stop so we took her inside and put baking soda on all the claws that were cut wayyyyy too short as well as cut incorrectly and got the bleeding to stop after about 15minutes, I then called the Pets-R-Us and asked the owner if anything could be done (ie,refund a % of the cost I paid for the grooming gone wrong) and the woman who answered the phone was the woman who co-owns the place with her husband & she told me they weren’t responsible for cutting her claws too short and that for all she knew I was the one who did it and was looking for someone to blame, which is kinda ridiculous considering I had a receipt from them for the grooming and my friend that brought me to pick up my dog had seen and knew it was due to their carelessness & inexperienced staff who aren’t held accountable for their abuse of my dog and countless others, after complaining to friends and family about the situation I quickly found out that there was a bunch of people other than myself who had similar things happen to them at the Pets-R-Us in Stephenville, another common complaint heard around town (personally know someone who sold them a litter of pups that were a mix of 4 breeds but because that they looked like BT pups the store sold them as full bred Boston Terriers pups for $500each) is that they buy litters of pups from anyone who’s dog has puppy’s for approx $100-250 then turn around and sell them for $500each as a full bred puppy knowing full well they’re just your run-of-the-mill mixed breed dogs that most people give away free of charge, I could go on but I’ve already said what I had to say, to put it mildly, if this place had frequent random visits from the health department they’d more than likely lose whatever licence/permit they have to sell animals, especially if the truth were out in the open, TBH if I could have given them 0⭐️’s then that would have been my selected ratingOther ratings- *service=0 *professionalism=0 *ethics=0 *friendliness=0 *arrogance=9 *ignorance=8 *satisfaction=0

I was there 5 minutes and left. I was very unimpressed. It's mostly a fish store with some other stuff thrown in. I don't feel like leaving my dogs there. While I was there they had a rabbit cage left open and unattended while they did other stuff. The cage was feet from the shop entrance. The place is so humid from all the open top tanks, and what seems like no ventilation and dehumidification. I'm concerned that there's probably mold everywhere.

Don't go here if you can help it. They abuse the animals, especially the ones they have in their house which is next to the store. That's where they breed the dogs. It's a sin, the dogs are left in cages day n night. She over breeds the animals..The poor dog looked miserable and sick, worn out probably bcuz shes always pregnant. When you enter the house it smells like weed and nasty cigarette smoke. This is so harmful to animals becuz they always lick their fur. I can't believe they get away with this. More ppl need to complain and make reviews so no one buys there pets.DO NOT RECOMMENDED

Very nice old man lol and everything looks very clean. But cash only place

Great place. Nice healthy fish. They even kept the store open just for us to come and buy discus. Would and will recommend

As mentioned in last review I had similar experience. My dogs nails were cut way too short that it hurt her for days as she could hardly walk and was limping with non stop bleeding. I have had heard worse stories about this place such as they killed a dog while grooming from strangling. The harness was left around dogs neck and jumped off table. Personally my dog always is great getting nails done but not here. Plus they are more expensive than other places. I would strongly recommend Crystas pampered pets.

I am only giving 1 star because I couldn't give no stars. Purchased a gecko and everything needed for it from there over the phone. Was told he had everything I need. I drove 150kms to pick it up a week before Christmas as it was a Christmas gift for my daughter. When I got there the price was gone up almost $200. I should have left then but didn't want to disappoint my daughter as this was all she wanted for Christmas. The lamp he sold me was to small for the terrarium, when I complained he said that was the only one he had. The gecko died after 2 weeks. I called the store to see if they had any kind of policy to replace the gecko. I was rudely told that it was ok when it left here. I will never purchase anything else from them and I recommend you don't either.

I have a very problematic dog who hates everything about the grooming process. We took her to 5 different groomers and none of them were even willing to try with her because of how she thrashes.Not only did they manage to get her groomed, but they made her look clean and cute while doing it. Will definitely be going back, they treated her wonderfully.