Caisse Desjardins de Sault-au-Récollet-Montréal-Nord

Rien à voir avec la succursale ! Mais les services de Desjardins deviennent de moins en moins compétitifs, que ce soit en termes de taux ou de frais. Lorsque je trouve mieux ailleurs, j'utilise moins les services de Desjardins. Les banques virtuelles font mieux, donc ne leur laissez pas le champ libre et soyez proactifs. De toute façon, vos services en succursale sont de plus en plus inexistants (au finale votre service est aussi en mode virtuel , avec juste les inconvénients,les frais de services ). Une grande bâtisse à peine utilisée (adresse sur Pie9) depuis plusieurs années, cela doit sûrement coûter inutilement cher. Le 2 étoiles va a Desjardins et ces gestionnaires

I went a few years ago with a friend just to learn and get more financial information. My friend cane along because they were also interested to learn more about finances. without my consent, the advisor showed all my personal financial information. i don’t know if it was done on purpose but it almost felt like they were trying to humiliate me (I had money with other financial institutions so of course she wouldnt think im broke).[I keep going back and forth between 1 or 2 stars - I settled on 2 stars because there are probably other good employees who dont deserve a bad rating]

If I could rate it zero I would. You can't get an English speaking Rep no matter how hard you try. Not to mention they keep withdrawing extra money from your account no matter how many times you advise them they are doing it. They are simply negligent, very unprofessional and do not keep up with your file or when changes occur the changes would be made efficiently and properly. Stay clear from this branch.

I went in to sign some mortgage documents withM. Idir Beladjal and it was such bad service I wanted to cancel my mortgage. He was rude, unprofessional and clearly did not care. If you are scheduled to meet him cancel and go with anyone else unless you want Terrible service.He outright lied then when caught in a lie, would not show supporting evidence to support what he was affirming and just wanted me to leave.I would not get a mortgage with Desjardin again.

Je suis vraiment bien servie avec ma conseiller Ghislaine Khal. Elle m'a sauver bien ennuies et l'argent. Elle a besoin une augmentation de salaire. Aussi son remplaçant Mohammed Radoune m'a donné une aussi excellente service axé sur client est m'a sauvé beaucoup d'argent, il a besoin d'une augmentation salaire aussi.

They let elderly financial abuse happen even after being flagged. They call themselves professionals. Quite surprised they haven’t received government intervention. Everything g they do is wrong! No senior packages either. No accountability. Leave desjardins as a whole and go with a real bank!

Customer service is very poor Terrible service wouldn’t recommend anyone to use them most complicated bank

The service was very good, understanding and patient

I agreed with most of the people that services are terrible I call in April 2020 to waive the mortgage for six months due to COVID-19, my agent mr. F, only did for only 3 months, and ask me to call me again for next 3 months, while other bank do it for 6 months in one call. He assure me mortgage will not pass for next 3 months, then guess what? Mortgage still pass today I try to call mr F agent no answer and call 1800 number They told me call his assistant, I left her 2 messages no answer. Such incompetent people, probably mr. F the agent didn’t tell his assistant concerning our agreement to waive mortgage for 3 months so I have to run around to fix his incompetence, meaning in this branch, left pocket doesn’t know what the right pocket is doing. I don’t know what’s the standard to hire employees, just well enough to speak French, forget about the services available in English in this branch, don’t even try it, you won’t get it, I think my grade 2 child speak very well French , better then me, she could qualify to work for Desjardins.

Homeless people sometimes hang around the ATMs, otherwise it's a good place