SEPHORA

Went in to exchange a gift I got for my birthday. Had everything in original packaging and receipt. I knew what I was looking for and the girl who helped me although friendly had zero knowledge of the products carried in the store .A basic eyeshadow palette wasnt easy to find for her .I felt as though the store had nothing to offer me . They made it seem I could only exchange as I didn't have the original card used to pay but didn't offer just store credit either .The girl at the till kept asking if I use or opened the product which I didn't and struggled to open. It to check although I told her no multiple times. Walked out with a few things I don't think I even want . So very frustrated and I ended up ordering what I really wanted onlineZero knowledge or professionalism at the Kingsway store

Helpful and friendly staff. Found some of what I was looking for, but a lot of items were either out of stock, or simply not sold at this location which is a bit disappointing. This is a smaller Sephora though, so that’s expected. Good diversity of staff. Just wished they carried more options! Will return as it’s close to my home.

Store is frequently dirty. Ventilation is terrible and the highly scented mixed perfume smell lingers to the point of triggering breathing problems. The store is cramped. I have had to leave several times without a purchase because I can not tolerate the stench for more than a few minutes and the line is just too slow.

Went to this location with my 15 year old daughter. There were 2 girls right at the front. Both looked at us and continued with their conversation. No greeting or even a smile. Walked around for at least 20 mins. Not one person asked if we needed help or even said hi. It wasn’t busy in there either as it was pretty much as soon as it opened. Customer service training should be provided. I also want to add a reminder to the girls that work there that they are not better than anyone else as that is how they come across.

Arrived for a make-up appointment (early) and notified the employee that I came prepared for my afternoon appointment with a bare-face, but had my normal serums & sunscreen on from the AM. Did not go well for the make up artist. Not only was she very unfamiliar with this, but she had to ask for help. How do you get ready in the morning? They selected a primer to put over my sunscreen and foundation. My normal brand was not sold at this store because they are a “small store”. My shades and complementary colours were not prepared, and a lot of time was wasted walking back and forth “finding” items. You have my profile & I called to confirm the event, a lot of this could have been avoided. Fast forward, we’re about 20 mins in to sitting down and my face is peeling - as I said it would from the foundation selected and we’re basically forced to start over - we’re 30 minutes into me sitting down and I don’t have my face completed. What was concerning was the fact that I’m the one who has to advocate for the changes, when I fully booked this service for an expert. I booked the 60 minute package, and specifically said I wanted the focus to be contouring. I even called to make sure they knew this & why I was getting my makeup done. At the beginning I had requested fake eyelashes, but because of the time constraints I said just to skip them… does this mean I can still get mascara? Nope. I also said I wanted simple eyes, natural and classic for a day look. I very clearly said no sparkles - because of the photos. I have large green eyes, she used a red-ish brown eyeshadow and when she showed me in the mirror I looked like I had two red eyes!! Since when is this a complementing colour? I was panicking at this point. I asked if she could fix them, she said yes, with sparkles!! Sparkles!! Why?! I booked this make up appointment for my grad photos and when she stopped and said were done I almost cried. I actually didn’t know if I should even pay for my make-up. I left Sephora with my brows untouched (thank god they’re micro-bladed), no mascara, no lips, no bronzer. I sat in the back of my Uber trying to apply mascara, and apply concealer because I still had patches where she missed and red spots showing!!*I wrote this review the day after and felt it was maybe a one off, but my grad photos came in the mail today and there is absolutely no way I should have paid for this make up appointment. No contouring whatsoever, I’m one solid colour (foundation) with a very red/orange based blush for my cheeks. You literally only focus on my nose & forehead … largest objects which should have been made to appear slimmer… I look like I’m strung out on drugs, pale washed out skin & reddish eyes.For the record, I did notify them that I have sensitive skin & I specifically only use medical grade skin care (ZO Skin) and high quality products (Guerlain, Channel, Dior).2/5 because the employee doing the make up was polite and respectful… perhaps new, which should have been better observed or disclosed prior.

Sephora unfortunately has products that I conveniently want … without the wait of ordering on line. The return policy is terrible. I bought items on a gift card… got receipt through paper … bad on me… lost it … wanted to get in store credit… even with them looking it up.. on my Sephora account they couldn’t do a thing.???? Crazy to me. Lost customer over a $25.00 mascara.I will no longer shop here or recommend anyone else does.You can get most products from other sources no problem. Don’t waste your time of money.

The worst service here. I would give zero star if I could. Told the greeting girl at the front that we needed help, and she said she would send someone to us. Was there for more than half an hour and got no help. It was not busy in there with lots of staff just walking around. Now I remember why I prefer online shopping.