Downey Ford Saint John

Service was done for a recall on my 2016 Ford F150 and there were six recalls for my VIN but only one was required. They repaired and replaced all six. They kept me updated through the entire process. Awesome experience.

My Downey Ford service department experience was fantastic from beginning until the job was completed. I was completely satisfied with the warm welcome, kept inform of the progress and my vehicle was ready to go on time.My service advisor was excellent to work with and I would not hesitate to recommend Downey Ford for any service requirements.

Trina and Jamie are Downey Ford St Stephen were great. Trina was so friendly and knowledgeable and Jamie was very helpful in the sale process. I love my new Explorer!

Recently had to take our car in for an issue beyond our knowledge. Within hours received a call back notifying us of the issue and a solution to our problem. Car has been taken in for a new TCM (Transmission control module) and during the time of repairs got us a beautiful Ford Escape to drive. Two incredible people Judy and Giselle have made our struggles a walk in the park. Very caring and knowledgeable people took those extra steps for us. Couldn’t thank them enough! Outstanding Job.Jon Adam

Visited Downey Ford Saint John for the first time recently to get my vehicle serviced. Very poor communication initially from a service advisor. What I understood would take about an hour or so to complete instead had me waiting 6+ hours to get my vehicle back. Still not sure what the point of making an early morning reservation is if your vehicle doesn’t get looked at until 2pm. But anyways, despite the huge inconvenience for me, Lead Advisor Giselle Landry totally saved the day with her outstanding customer service and knowledge as well as her very friendly and professional attitude. Because of Giselle and her ability to connect with customers and make them feel appreciated, I will return for future servicing and perhaps even a new purchase. Thanks Giselle!

Pros: Polite, went above and beyond at first, had a mechanic come out to discuss the vehicle in question, and a staff member created a personalized YouTube intro for the company.Cons:Asked for financial info, which, when provided, led to radio silence.Offered to find other vehicles within price range, then never reached out.Customers aren't a priority if not on location.Seemed to tire of me after I'd test driven more than one vehicle.Ultimately, if it was not for Leanne's politeness in person, the mechanics' willingness to talk with us about one of the vehicles or the YouTube video. My 3 week ordeal, which concluded without a sale, would have been a 1/5 star review.

My recent experience with Downey Ford in Saint John,N.B. has been the best I’ve ever had with any other dealership. They were very helpful and professional looking after any issues with my vehicle. I felt like I got the VIP treatment that only the rich & famous get. They know their business and do it very well. I am looking forward to having my vehicle serviced by this dealership in the future. Great team work equals great service. Thanks to Downey Ford .

I'm sorry to say but I had a disappointing experience recently at Downey Ford Saint John, I had made an appt for my Mom's car to get her brakes looked at, I arrived at the appropriate time and was told there was a back log and it would be afternoon, but by 3pm when I called as I had not heard from them, the car had not been looked at, I went to get the collect car with nothing being done as it was a Friday and we needed the car over the weekend, and although they were apologetic, I feel the service was very poor and disappointing. My Mom has been a lifetime customer of Downey and feel this really let her and I down.

I bought an SUV in this store six months ago. The person who received me was Ray. I was honored to meet him. Ray is a professional car salesman. His warm and thoughtful service made me very happy. Thank you! If the full score is five points, I will give him five points without reservation!