Shoppers Drug Mart

The pharmacist at Shoppers Drug Mart, Second St, Cornwall was very rude to my husband when he arrived for his pre booked COVID booster(shot number 3). I had booked this on line. He was asked if he knew how to count!! Said it had to be 84 days for his shot! Even though the paperwork he had with him from Ottawa Cancer Center said otherwise. My husband a cancer patient was so needless to say he was irate!He had his 2nd shot at the Brookdale store with no problem! Unfortunately I booked him at Second Street because it is 5 minutes away from us! A Pharmacist is a Medical practitioner and should not be rude to ANYONE!!We will be informing friends and family about this unfortunate incidence, and will not darken this stores doorstep ever again.My husband has had a two year battle with cancer and is so upset, he doesn’t want to go and get his booster! I am an Emergency Department Registered Nurse, so quite aware of the COVID rules and would not have booked him if he wasn’t due.This is so upsetting!Sharon Hunt-Burley

This deserves NO STARS but it wont let me leave a review with no stars. This location will hire anyone. Horrible Cashier commenting on the items going through the cash.. personal items. Talking loud enough for other customers to hear. She was rude and disrespectful with a disgusting look on her face when she picked up a certain item.. Will be thinking twice about giving my business here again.

Only ever has one worker doing cash, self checkout and stocking shelves always have to wait at least 5-10 mins even when no one is in the cash lines. Not pleased with lack of service

Unfortunately as time passed, I realize that the pharmacy staff, although mostly friendly, they lack proper training and attention to details. Over almost a year, I have not received one prescription refill that did not have a problem attached to it. Too bad as I will be moving my file elsewhere.

I can’t believe I have to make a review such as this… my sister came home in tears after a racist remark was made against her in the shoppers drug mart by the beauty consultant named Erica. She was told that she was unable to purchase multiple of one item (which was obviously a subjective rule) in order to resell overseas. My sister was just trying to buy Christmas gifts at an affordable price after Covid.I’m honestly speechless. Don’t bother going to the shoppers drug Mart Brookdale is way better. I

Called for info, got assistance from pharmacy, then went to store got what I needed. Perfect in and out.

I work for a virtual health care company and attempted to call in to the pharmacy to see if a verbal prescription had been received and processed on behalf by one of our prescribers. Out 5 calls, each time waiting over 20 minutes on hold, I only managed to connect with a pharmacist once. When I spoke to the man, he claimed no verbal prescription had been left by the prescriber in their voicemail without so much as bothering to check. Incredibly disgraceful considering how the medication I was following up on is to treat diabetes and this pharmacy as well as the pharmacists who work were directly putting the health of the patient at risk. This level of negligence would merit a suspended license and an investigation by the franchise to see exactly why such terrible service was allowed to take place.