GMF-R Clinique Médicale du Sud-Ouest

All of the receptionists are kind, attentive and responsive. Very helpful in getting my initial appointment and subsequent two appointments. All of my appointments were on time or early. Was able to accomplish everything in one place--its great that there is a radiology department just across the hall! Very efficient! Thank you for the wonderful service from the whole team.

As a doctor myself I am shocked to be a witness of such horrible service from a clinic. The secretary was absolutely the worse. Very incompetent and aggressively rude. Did not even want to concern herself with why I was there and was already talking unprofessionally to other patients. This behaviour is unacceptable and needs to be dealt with. To all patients victim of the same situation you can take legal action against this person as well as the clinic if necessary. Bringing this secretary to the court will be easier than you all may think. Just advice from someone who unfortunately had to bare what many of you have felt.

I have never witnessed such rude and unprofessional behaviour before. I had an appointment with the ORL dept, but when I arrived for my scheduled time, the secretary informed me that the appointment was not available and told me to leave because they had other things to do, without even explaining the reason. I wanted to report this incident to the medical director (Micheline Dufresne), but since she was unavailable, I was given her contact number. Despite leaving multiple messages on her voice mail over the course of five days, I have not received a single call back from her. It is disheartening to see our hard earned tax money being spent on individuals with such poor attitude and behavior, with no accountability for their actions. I think this is one of the reason why Quebec medical system is in shambles.

Everyone here is so kind. There was a mixup with Bonjour santé booking me at two clinics in one day, and when I tried to fix it, I ended up having two cancelled appointments instead. One of my original appointments was with this clinic, so I called them on the phone (they have a phone line! That leads to people!!!) to explain what had happened, and they were so so kind and so helpful. They spoke to the doctor and he generously made time to see me the same day, despite my original appointment slot having already been booked by another patient. When I arrived at the time they told me to be there, I was seen right away and didn’t even have to wait (I sat down and was called in almost immediately)This clinic is also handling covid very responsibly. I have covid, so they had me sit in a separate waiting area so that other patients would not be exposed to covid.

They seem to have grown tired of their jobs. I've been a patient there to my family doctor for the last 10 years. I've had bad experiences. His secretary in the evening thinks she's special. She's so rude. She feels intitled. She's like a french Karen". She'll talk down to you like I've never experienced before. And my doctor talks down to me as well.He makes me feel like I don't know what I'm talking about

Very satisfied. Special thanks to Dr. Claudia Paquette who saw I was in physical distress and knew how to help me. I'm very grateful to her.

Very disappointingNo one is trained or able to communicate properly with the patientThe doctor was suggesting that I buy advil for a severe migraine instead of running a proper diagnosis and prescribing the right medicationI had to deal with his incompetency, and when I changed the clinic and the doctor, I was immediately referred to a neurologist.If you care about your well-being, go somewhere else

Very Good Experience. I made an appointment on Rendez-vous Santé Québec, and very soon a lady from this clinic called me for more information to complete my registration with KIND attitude. As I arrived at the clinic, it took me only 5 minutes to wait. Doctor Camille Beaulieu-Denault gave me very professional, patience and kind consultation. Thank you!

Receptionists were rude and no one would give me another appointment despite it being prescribed by the doctor. They also would not refer me to another clinic when the doctor I needed was unavailable. Still living with my medical condition (which takes 30 minutes to fix) after a week of waiting for a call back to make a second appointment. I should've went to the emergency room insteadThey still have not given me an appointment and they don't know when I will get a call back.Edit: after 3 weeks I finally got some answers. They said it would take 10+months to get an appointment and that I should go private if I wanted to find a different doctor.Edit: they finally told me that the doctor I've been waiting for does not do the kind of procedure I need. And they told me they couldn't do anything for me and they told me to go to a private clinic for care.After going to the private clinic, my new doctor told me they had prescribed me unnecessary antibiotics without solving the cause of the medical condition... So it would just persist.