Vancity

AVOID this place!!! Supporting a (so called) community bank like Vancity shouldn't come with so many negative experiences. It's sad that big banks provide better care for their clients than you do. I've had two really bad experiences with Vancity which have cost me $$$.1)The first was a mortgage that expired and it automatically renewed at much higher rate (this is outlined in the fine print of your mortgage) even though there were much better offers and options that may be better suited for the client's needs, but my Vancity mortgage broker never bothered to call me to discuss options or what my goals were. This is evidence of a disconnect in Vancity's mission towards client care. I moved my mortgage away from Vancity and saved a ton with one of the other big banks, who also call me months before my mortgages expire to discuss future goals and recommend the right products and/or lending.2) I opened a joint account with my wife, which came with a monthly fee. The account was dormant for nearly 2 years (we forgot we had opened it). But instead of following up with us to see why we aren't using the account or whether there's a better product for us, Vancity continued to withdraw the fees for almost 2 YEARS!!. But where are the fees coming from if the account balance is $0? Well, Vancity has the option to dip into your other accounts! So for two years they had been deducting these fees from my other account (over $210!!). Both accounts were barely used so it went unnoticed (my fault for believing that Vancity is vested in protecting my best interest) I tried to claim this amount back but they refused to reimburse any of it. I've wasted three visits to this location to rectify the issue, I finally gave up and closed my account.Their staff members are friendly and I genuinely believe that they are sad to see clients upset, but Vancity's policies and customer care protocols need an overhaul.Good luck and remember to lower your expectations when dealing with Vancity.

The fact that this so called ‘community’ bank or credit union is rated 3 stars should have been my first clue. It’s takes forever to get anything done here. Long waits at the bank, long waits on the phone. I regret doing business with them. Now I’m in the process of closing my accounts … and guess what?!? I can’t even to that in this one visit since there are charges that they can’t explain so I’ll now have to come back again.

Have issues with my etransfer. It’s been 6 months now and I can’t transfer money to my account.Worst bank on the planet. Stay away!!!!!

This bank is the worst bank I have deal with, I have RBC , bmo , cibc and td accounts my business account is with Vancity and I am going to close all accounts. The in store service is slow line ups forever while staff chat and the online platform is not even close to the competition. Today I waited over 30 minutes to get 2000 dollars in euros. Any other bank it would have been done in 5 minutes. Don’t waist your valuable time.

I am new to this vancity, but I have already been helped by 4 wonderful people. Lauren, Kelly, Rodrigo and Reggie were all extremely friendly and great to deal with. I'm thinking about making this my main branch, even though there might be another 1 or 2 vancitys a little bit closer to me.

Amazing/ excellent customer service, with an inviting atmosphere, never fails.

I come here to see one employee in particular only - to do my business banking and she is amazing, kind, very knowledgeable, accommodating and sincerely personable.Management at branch 6 has become too sales-focused I’ve noticed. I’ve been a member here for 20+ years and it’s never been the same after the senior members of 30+ years left. I do not appreciate the way management treats their employees. Do. Better. Treat your employees better. Recognize hard work outside of sales and pushing to hit your “targets”Appreciate that this kind of service is 50% sales and 50% customer rapport.I want it get my business done. Along hastings it’s become extremely busy and u want have quick and easy customer service. I need to have my banking done asp and I don’t need someone asking if I need to buy another visa. I need my business banking done.

Overall this credit union is run poorly. One associate in particular please avoid! she took over 25 mins because I was withdrawing a so called large sum. When asked is this normal, she started asking personal questions which weren't relevant to me getting my money. She started talking about her marriage, and foreign buyers! If you have 8 hours to waste please visit this branch otherwise go to another branch please!

I went to this branch at four o'clock today,Unfortunately, a woman who worked in the information department or the helloShe was very nervous and rude.I prefer not to go to this branch anymore

LOVED our experience today with Vittoria at this location. I brought my children into the bank today to open their first account(s), the entire staff were attentive, warm, kind and accommodating. My kids were so excited for today and Vittoria was beyond caring and ensured my kids had a special experience. Very pleased we decided on Vancity. Thank you!