Vancouver Management Ltd

Oakridge Gardens apartments in a lush neighborhood-has a mice infestation. Pest control visits regularly but the mice are in the apartments. The elevators don't work at times and people have been stuck on the elevator until the Fire Department is called. Vancouver Management leaders won't spend the money to upgrade the elevators. The emergency phone in the elevator isn't working either. Lack of safety provisions for the tenants living in the building. Good luck to you if you choose to live here.

Worse management company I ever run into. Very unresponsive, very bureaucratic! Stay away if you can. Your strata probably run the same without these people.

Thank you Vancouver Management Ltd for the quickness and kindness in helping to relocate and compensate the tenants at your Whiting Way building. Mr Davis was so caring with all of us in the building, and extremely expedient in getting all of our individual needs met. Tyler just seems like he just cares in general, great choice for a Manager!The receptionist is a sweet heart and very prompt.The caretakers were a joy to talk with and looked after any issue we had almost immediately.Sincerely want to applaud you folks.Stay gold

Wonderful company, great building managers. Rented from them for just under two years now, anything that needs repairs is done timely and most importantly properly. Already recommended of my friends move into their buildings as my experience has been so great.

VML does not address tenant's issues promptly. They are poor at communicating in a timely manner if at all. I had to chase Michael for THREE months to have my boyfriend added to the lease. Recently, I was not given any notice that plumbers would be accessing my unit 2 days in a row (and then tearing open my walls and removing my toilet) to repair a leak impacting the tenant below me. They have yet to follow up with any information as to when my wall will be repaired

Great team at VML. Appreciated the insightful guidance that their Managing Broker Michael Hoppenbrouwer provided us in our property search. We would never of been able to close on our property without his expertise.

I was being stalked by another tenant. He was evicted after arbitration and later convicted of criminal harrassment. I am thankful that Vancouver Management addressed the problem quickly and were mindful of my safety. The manager of my building deserves a lot of credit for the professional way he handled the situation. He is a conscientious, hard working manager who genuinely cares about us tenants. Thank you Vancouver Management and many thanks, John Ward.

STAY AWAY!!Firstly, the place is infested with mice. When we complained to the building managers, they denied it initially. We then spoke with our neighbors who confirmed their unit had mice running around. We reached out to management again and they admitted that there was mice and that they can't do anything about it. They suggested us to get a cat, even though pets ARE NOT allowed (what we were told when we moved in).We saw some of our neighbors have cats.The Oakridge Gardens buildings themselves are horrendous. We can hear our neighbors on both sides of the wall talk and even sneeze. There is absolutely no sound proofing.The building managers at Oakridge Gardens are difficult to get a hold of. There is no email contact (they don't have a computer in the office!) and everything is done over the phone. We've had the plumber come to our apartment several times without any notice to fix the toilet because it was leaking to the people who lived below us.When we moved out, we were charged a $250 cleaning fee. We spent hours cleaning the place. We were told that we did not follow a cleaning list/protocol" that we should have received when we submitted our end of tenancy notice - however

VML is a great company to work with. They are proactive and ensure their buildings receive the top value and quality.

We have neighbor below us who feels its OK to fall asleep with her TV on and leave it playing through the night, as we're in an older wooden building with wood floors and no insulation we can her this clearly in our apartment. She also feels its OK to smoke, drink and chat with friends and watch her laptop on her balcony which is a few feet from our bedroom window, this is fine during normal hours but not at 12am/1am in the morning.I tried talking to our neighbor on several occasions with no change, I then made the mistake of providing her and VML with a letter at the same time. Simply asking that she abides by by-law and our buildings contractual terms and keeps the noise down after 10pm. She then fabricated a story about me harassing her and complained in turn.Despite providing VML with recordings on these disturbances they are still yet to address the issue, and keep falling back on 'both parties have complained so there's nothing we can do', completely ducking their legal obligations to look into this issue. Our building manager even turned round and said I'd have to put up with the noise as there's nothing they can do.We pay a premium to live in the Vancouver area and this situation is beyond frustrating, I'm on the point of taking this to TRAC/RTB for dispute resolution.