Calgary City Cabs

We booked transport for 5 people w luggage w confirmation email that I booked correctly . We got notification a few mins past pickup time that the driver was on his way in a Prius . When I called to tell them we need a larger vehicle, they stated they’d call me back. I didn’t hear back from them till 20mins later . We could not wait any longer for them to possibly show up so we made other arrangements

Booked CAB didn’t show up. Called twice, the answer always is coming. Until 45 min later the driver called back, at that time I am already on my way to the airport, will miss my flight if I keep waiting. Will never use again.

I had the nicest taxi driver ever!I got a taxi from the airport to the university on January first. I was by myself and have never been to Calgary before. I wasn’t sure where to check in but the driver Richard drove me around for over half an hour around campus trying to help me find the student service desk because I had no idea where it was. He refused a tip from me and made sure I had my keys and was safely inside my accommodation before leaving. I don’t know what I would have done without him, I was completely lost! I’m eternally grateful for his kindness. Thank you Richard!

My wife and I ordered a cab on December 17. We ordered through the app and the service was fast. However, the cab driver charged us as we were dropped off and we paid, not knowing that we were also being charged through the app. I contacted them afterwards get a refund for the double charge.I have spent two months now trying to get a refund for their error. I have emailed, getting responses maybe 50% of the time. I have spoken to to their administrator Hanna, who told me FOUR times that I would get the refund that day. I received nothing.While the amount is negligible in the long run, it is the principle of the matter. They stole my money and I want it back.

Absolutely terrible. Guy nearly ran me over and then pulled a weapon on me. Thankfully I was bigger than him and he's a coward. I wasn't even a passenger. I was just trying to cross a street. Dude is lucky I'm calm. NEVER USE THIS CAB SERVICE

HORRIBLE!! THEY STEAL AND OR KEEP YOUR PASSPORTS !!I called this cab company to retrace my steps while I realized my passport was missing, I sent them an email with a picture of my passport, the lady said yes we have it here come get it tomorrow, So i drive 45 mins to this warehouse office and a guy opens a drawer full of passports, i said to him why are you guys holding these passports and not taking them to the canada passport office where there is a 24/7 box open to drop off lost passports or taking these passports to the airport? He said " we dont know these people" like ok? anyway I ask for my passport they said they had and they all of a sudden say " sorry we dont have it here

Tried to order a cab one morning on the way to work.. I ended up waiting about half an hour for a driver to accept my route, but it never ended up happening. I booked an Uber instead, with which a driver accepted my ride almost immediately.They refunded me (as they should have), but I'm not sure how much faith I would put into Calgary City Cabs in the future.

Very dirty vehicle that wasn’t in great shape. Driver was pushy asking us to get in, asked us to pay cash and if we didn’t have it he would drive us to an atm and hand write us a receipt… I did not feel safe at all, to be honest. We did get home alright though, and the fare was very cheap compared to Uber or other taxis. I would gladly pay $20 more to feel safe.Cab number was 14614

Double charged for a $50 taxi ride to the airport. It’s now been 2.5 months of emailing and calls to try and get a refund. Have yet to see a refund. Don’t use this company.