Hakim Optical Red Deer

Story time!The service was great even when they screw up. I had booked an eye appointment through their online booking system. I show up but no eye doctor. It was forgotten to update his availability on the online portal. Bit annoyed. But then you have Jaylene! Offered to still walk around and try on glasses and get that part out of the way. I told my friend it felt like a 90's montage. Lol. She turned my annoyance right around. I left with 3 pairs picked out and came back a few days later for the appointment. Jaylene was there again and was even able to get me a little discount for my troubles. Awesome girl, thanks! Keep an eye out on sales cause they had 60% off over the holidays. Always sales on there. Also, the eye exam is your typical eye exam. He was great.

I have always received good service at Hakim Optical stores, but the staff at this location goes above and beyond...they really serve their customers very well.I have been helped by the ladies working here on many occasions, from really great discounts on new frames and glasses to fixing my damaged frame (even when it was my fault). They always come through when in need. These folks know the meaning of Customer Service". ♦️"

Excellent service, eye exam revealed issues, able to correct. Then, the excellent services of the manager and Jaylene who helped find the perfect glasses. MY Order came in early, and couldn't ask for better help & friendly services. THANKS!Just a note: I went to Calgary Hakim, bought 2 pairs. I live in Red Deer County. Both pairs were not what I ordered, (TINTING). The manager & Jaylene helped make the order right. I should have bought them there in first place!!The service is prompt, friendly & done right the first time.Kudos to them.

Great service and help from Jaylene. I hope I'm spelling her name right. She was amazing and full of suggestions. I would highly recommend her and this place for your next eyeglasses. She had great promos on 2 pairs or more progressives and also gave me a 50 gift card too. She is a very sweet person. Thank you Jaylene I will be back next year too!

Extraordinary customer service!!Very helpful and friendly staff, found two pairs of glasses for an amazing price and quality. I was educated on my lenses, and what will be best for my vision. Can’t thank the lady’s more for the helping me find the right glasses.

Hakim Optical provided me with excellent customer service, they had a great selection of frames, and awesome prices! Jaylene helped me find 2 beautiful frames one for distance and one for reading. I absolutely love them! Anytime I stop by to get my glasses tightened or cleaned she does an excellent job! Highly recommend.

Great place and great selection! Be prepared you need lots of time to look at all the frames in the store! It's like the winners of optical stores, you will find something great if you take your time and look around! Bring a friend if you can with the thousands of frames they have it helps! The girls working in the store are very helpful and knowledgeable, they will help find the right frame for you! 5+ stars

The ladies who work here are very friendly and extremely helpful. I am so glad I came here to find my self not one but two pairs of glasses. They have excellent deals and a very large selection of glasses to choose from. Will continue my shopping here as I have had an excellent experience both times I went in. Also the eye exams are very reasonably priced.

I wish I could leave a good review however I want to share my experience. I ordered 2 prs of glasses totaling $700. I waited 4 weeks to only recieve one pair that had my perscription placed incorrectly. The second set also had my progressive lens placed wrong. The sunglasses were sent back and returned in the wrong frames!!! I am now 2 months into this mess and still without one pair. I have recieved no offer of a discount or in store credit. Nothing. The staff are nice however I have never experience this type of service, wait time and mistakes. I normally never leave reviews but feel it necessary this time.

This place has the largest frames selection in Red Deer! Every time you go, they have added new frames to their collection. The new optical assistant, who is training to certify as an optician, has the most bubbly, helpful personality. Each time I came in, she remembered what frames caught my eye last time. She also encouraged me to take my time looking for the right frame for me. The staff doesn't hover or pressure you to buy. Overall, a great place to deal with!