Motion (formerly Motion Specialties)

Apparently they have so much business that they don't return calls/emails/drop ins for requests for repairs. Two weeks and not even 1 response from co-ordinator. I went with someone else for stairlift repair. Glad to hear Motion is doing so well though.

I have used this company for a number of large purchases over the years and find their service to be hit and miss. As much as they provide me with what I needed I learnt that I would need to stay on top of them to get favourable results. For this reason I choose to use their competitors for smaller items that I know will be in stock rather than waiting for motion specialty to order and deliver.

I needed to get mother's shower transfer chair fixed. My parents bought the chair at Durham Medical I took the chair there because that's where my father got it. The woman at the immediate counter asked my if I was returning a chair rental - not, Can I help you?" When I explained that I needed the chair fixed she asked me what brand it was

I recently went in to get some medical equipment for my dad. I had the opportunity to have Ryan work with me (he was fantastic!). Super knowledgeable, supportive of my father's needs and he was also able to answer my questions. I highly recommend Motion and I hope you get the chance to have Ryan support you!

I've been a client for a long time it was great service motion specialty would fix my moblity scooter I quick time about 2weeks. So I get a new scooter that isn't a year old and the batteries are not holding charge can't drive more then a blessed CK and it's dead. I phone on September 09 2021 to request new batteries I was ask to drive the scooter to the store but it won't go that far. I was told on September 09 2021 that they would send it off for approval. I called back on Oct 04 2021 I was told that the batteries r on n back order and then they tell me that they didn't have a approval from ODSP the tell me that they sent for approval on Sept 27 2021. I can barely walk a block with our my back and legs giving out. I need my scooter to get around . Not even a follow up call to say ur batteries r on back order. So how is it fair that the reason I have the scooter is to gett my dailyhardship on me things done. This is such a hardship letter n me . It's not like I have ppl to drive me around me around on a fixed income and can't afford taxis.a simple follow up call would of been some help but to just be forgot about isn't right

I have a bad foot injury can’t walk for six weeks but I will recover I’m grateful for that. I own crutches and was really struggling so I went over to Motion in Whitby in pain feeling awful a lovely gentleman Ryan helped me he was pleasant very caring and helpful. I rented a knee scooter and by the time I left the store I felt so much better the service was wonderful and I would recommend this place to anyone who needs assistance and ask for Ryan thank you Motion.

I had a really positive experience with Motion, particularly in dealing with Ryan. He went above and beyond to get my elderly mom's equipment in time from her hospital discharge. And he showed a great amount of compassion and understanding as he helped me find the proper equipment for my mom. Highly recommend Motion and Ryan for your accessibility needs.

I can not say enough good things about this company. They diffently out customer's first. We have had our sons wheel chair repair here. First class job done by people who know what they are doing. The front desk staff are both knowledgeable and friendly. Highly recommended for any repairs or purchases.