Shepherd Clinic

Our (my partner, my newborn, and I) first appointment went great, staff was wonderful, and so was the doctor.Doc scheduled us for a second appointment as a follow up for our newborn. One of the staff members (different lady from the first time) wouldn't accept baby's certificate. As he's a newborn his actual health card hadn't arrived just yet. When we went in to see the doc he straight up asked why we were there and that we didn't have to be there until his second month for shots. We were told at hospital to monitor his height and weight and food intake to make sure he's growing healthily. But clearly not something this doc was interested in.Fast forward today, my infants third appointment (the one at month 2 for his shot). We reached the office and were told by the pharmacy staff that none of the staff nor doc is in at this time. Doc is on vacation and staff left by noon. If we want to see them to come back the next day before noon. Common courtesy would have been for staff to contact us to reschedule our appointment. But not me nor my partner have received a call from them.As you can see we have been with them for 2 months now, and we are leaving just as quickly as we've registered. Not interested in a doc and staff who's interest does not lie with their patients. I can forgive messing up my appointment, I can forgive messing up my partner's appointment. I cannot and will not forgive messing up my newborn's appointment.

Absolutely the worst and unprofessional clinic.The doctor is not helpful at all and refuses to listen and help. You are just a number to him to bill to the government which he actually quoted in person at the clinic.I do not understand how and why this place have such high rating.Would NEVER recommend this place. DO NOT WASTE YOUR TIME.

One of the most knowledgeable doctors I have ever seen in my life. He is also so kind and caring. No long wait times is also a plus. Highly recommended.

Looks like if your not the same ethnic background as the male doctor working there and if your female .....well your not going to get care from this person. Took my daughter who was very sick and he said nothing is wrong with her. This doctor needs his license taken away . He put her and our whole family at risk.Took daughter to another walkin next day Sunday. She has 2 raging ear infections, sinus infection and strep throat. I will be reporting you !!!! The doctor at the other clinic said she would have been like this when he saw her on Saturday but dismissed her .

Save yourself frustration and avoid this clinic. The doctor is rude and unprofessional. The staff is ignorant of their practices. I phoned this clinic in advance of my husband bringing in our kids. I specifically explained the reason for why we needed to come and asked if they provide that service. The person who answered the phone checked with someone and confirmed that they do. However, after waiting for 45 minutes to see the doctor, the doctor said he does not provide that service. The doctor was insolent and just walked out of the exam room. Neither did he or anyone apologize for wasting our time. I then phoned the clinic and spoke with the doctor. He was rude even to me and abruptly ended the call.

If I can give more than 5 stars I would, Dr Aghla is an amazing doctor every time we visit gave more than enough time for my kids plus he is playing and joking with themMy 2 children love him and I really recommend Dr Aghla to you guys

We had a really great experience at the Shepard walk-in clinic.The front desk person, doctor and pharmacist were all very kind and professional. The clinic was very clean and the doctor was very thorough.

Was looking for a new doctor and no luck. Saw a doctor today (February 2) and am told to check other walk-in clinics ( doctors are not taking new patients).

Never answer to the email, doctor Shepherd tell me to send email so I did so, but now passed one month I did not receive any answer. I need this document and I am also good if he cannot sign that for me but either I need a response, because there is a ddl for other people, maybe not for him. I was last person that day so I can see he is in a very hurry. I believe as a doctor, there is a responsibility to at least give responses to peopel who are waiting for it. If he cannot answer emails, then why tell me to sent.Otherwise was a nice person when I went there before, just this last time makes me very unhappy.

I cannot express the disappointment and disgust from this office. In the world of inclusivity and acceptance WOW, what a dissapointment and sad that the doctor has zero emotional intelligence. My daughter came to this office , was dismissed if you are causican do not go , discrimination at this office