Waterloo Regional Police South Division

It's always nice when you call dispatch the second time to give more clarification on the incident you JUST reported and instead of asking you clarification questions and letting you finish, they cut you off and tell you there's nothing they can do, even though the first time I called, the nice gentleman who answered told me they'd send someone out asap. . A+ job with the people you hire to answer phones and their communication skills with eachother.

I went in on Saturday to report a man lying in a park across the street from the Tim Horton's on Dunbar and Hespeler Road. The officer at the front desk was both polite and helpful. I asked him for an officer to check on the man. I just called back to ask if the prone man was okay. The woman on the switchboard was rude, but when I was put onto this location, the woman who answered was extremely moreso. She cut me off more than once while I was trying to explain where this man was lying down. She started rude and remained so until I finally gave up and said I'll call back. I was once there to do a photo shoot for a book cover, and no matter when I've been there, it's been a pleasant experience. I just would never recommend calling in, even if you are trying to do something nice for a stranger. They seriously need to evaluate who answers their phones. I'll mind my own business from now on.

New staff is an improvement

They don't provide a lot of services such as background checks here, but I've always found them to be service oriented and willing to point you in the right direction for your specific needs.