Roland Spence & fils

Very helpful and friendly staff. Replaced my faulty helmet shield quickly.

Toys for boys!

Très belle expérience pour l'achat de ma première motoneige !Personnel sympathique et qualifié !!!

Très bon service mais je me suis fait avoir en allant faire mon entretien chez vousMa winche mal collecter mon vtt ma clutch était fini il mon rien dit et il prenait encore l’eau je me suis empêchée à plusieurs reprises d’y retourner pour le reporter !!. Déménagement changement d’emploi,bébé Entk je recommande pas

Excellent service

super service

Excellent service , livraison rapide à l'écoute du client très satisfait de mon expérience !

Thursday, February 12, 2020, @ 445pm 15 minutes before closing I roll in by sled with a frozen shield on my BVS2. The salesperson named Rob is all too happy to assist with my purchase & agrees to swap out the old shield with a new one as he said no problem, it will only take ten minutes. As Rob prepares to assist, a person Rob identified as his boss interrupts. Rob & he speak in French. Rob turns to me and apologizes. Rob explains his boss will not allow him to swap the shield. Rob said the boss suggested I return Monday as the woman who normally swaps out the shields will be working. I ask Rob to ask his boss to reconsider as I am on a saddlebag trip & the following day forecast was forecasted to be -15F. I add that this is not my first visit as I have made several purchases for many consecutive years. Rob speaks with his boss and Rob says his boss says no. I leave with a non-functioning shield, a forty-mile round trip journey from Centre de Congres & Hotel La Sagueneenne.The following morning myself & three colleagues travel from the hotel by taxi to IMPERIUM Ski-Doo where the sales team could not have been more helpful. Minutes later the four of us depart after happily dropping 1000+CAD on an assortment of clothing & accessories. Most importantly, my helmet was fixed.Kudos to the staff @ IMPERIUM Ski-Doo. I am very grateful to each of you that assisted the four of us.As for the sales staff @ Roland Spence & fils, I'm sorry you have a boss as inconsiderate as he was. Rob was a professional. Rob's boss, not so much.If the owner and or a person of authority from Roland Spence & fils wants to reach out to me please do so.Thank you.Paddy O'Reilly

Service super