Sandman Hotel Edmonton West

Absolutely love this hotel ! Always a great experience, rooms are very nice and and well put together. Shower is amazing! I had the king size bed room and the bed was so comfortable! Felt like my own bed and I'm really picky with beds. 5 star rating for service, parking , comfortability . Chop restaurant is attached to the hotel and the food is phenomenal!!Room is great , bed and shower are amazing. Only thing I didn't like too much was the TV not updated to smart tv and cable was really old school feeling. But other than that perfect!!

Everything would've been 5 stars exception of the beds. They are lumpy and too soft in the middle. When you sit on the bed, it feels like the mattress is folding up with you in it. Might be time for new mattresses at this location. But other than that the customer service was fantastic. Always greeted with a smile and helpful staff.

Good location, friendly staff.The wall mounted heater was way too loud.The curtains didn't stop most of the light of the exterior building lights from entering the room. When I mentioned my displeasure at check out, the staff laughed and said yeah we are having problems with the heaters". A warning beforehand would have be nice. The room was relatively quiet considering it's proximity to a main street."

We were in Edmonton in search for a grad dress, we have went to a few hotels already and just wanted to start looking for the perfect dress. Maria, our front desk attendant, was very accommodating and helpful. She got us a great rate on the two rooms we needed, and to top it off, we did find that perfect dress with her suggestions in less than two hours! Thank you again Maria for making our trip stress-free! Will definitely stay here again! Pool is a bonus with a very relaxing vibe in the evening :)

Average hotel in Weat Edmonton. Functional and with a nice pool for the little ones. Many fast foods are at a walking distance but I would never go for a stroll around there.Beware! Rooms in the atrium do not have access with elevator.. so bear that in mind when you travel with luggage.Also, if you stay 2 nights, they are not offering any housekeeping, but people at the reception are nice and can provide you with towels or other things you might need.

The pool area was not very clean. We tried swimming three times, and there were no towels available. We stayed in the tower, which was lovely, but it’s not straightforward to get to the front desk, restaurant or pool from the tower (especially if a guest was in a wheelchair or had decreased mobility). Overall, the hotel was nice and very close to WestEd Mall. Hotel was quiet, and our suite was stocked with everything we needed! Staff were very friendly.

Pros: The staff at the front desk were super helpful and friendly. The complimentary soaps were amazing as they are the first in a hotel that I have ever seen with the ingredients on the labels. I have a nut and almond allergy so that was fantastic.Cons: we booked a King suite with extra room for our family. We also have a military discount, and a benefits plan that offers an upgraded room. When we arrived we were told the room was not available and they only had one room left in the hotel. The room was a downgrade and extremely tiny. I mean the king bed with two nightstands and no room to open a suitcase on the floor without having to step over to get the bathroom. The older part of the hotel has no elevator so you have to haul your luggage up 3 flights of stairs. We cancelled the last 2 nights of our trip there and moved to another hotel. We also paid a much higher rate because it was Easter weekend. The hotel did offer a 20% discount, however this was still more than their regular rate.

Shower is gross, no full door and tile in the bottom really???. how that can be well clean just saying, some love need to be put in it, carpet are dirty, were staying in the tower, couldn’t have internet in the room but outside of it yes. On the good side though the bed was comfy.

Overall experience was great. Room was great, priced well for what it was. The only complaint I have is regarding the pool. There was entirely too much chemical in the pools, and as a result I have to replace 4 swimsuits because the chemicals ruined them. I had on a neon pink bikini that is now purple. The chlorine was so strong it hurt our eyes, and I could still smell it on us after 2 showers. Other than that the stay was amazing.