Kohler Awning, Inc.

They promised me my awning would be put up today April 29th. They put the awning up for my neighbor 2 doors down....but not me...skipped my house...I dragged all the awning material out onto the deck...I am not putting in back into the shed so now I have to try and cover as best I can with plastic but it's still gonna be wet if and when they finally show up.

I cannot say enough about my positive experience with Kohler. From April when I was given a quote to the installation of my awning I have been nothing but pleased with their service and honesty. Thank you to Matt and the guys for a great awning. I am very pleased. Would highly recommend them.

We are so impressed - Kohler went above and beyond for us. Our aluminum awning had started to tear out of the side of the house, and we were worried it was going to fall and hurt someone. At first, we thought we were going to have to take the entire thing down and have it completely replaced. However, Kohler was able to find the original pictures of our installation in their records, identify the problem, and they came out to our house for a complementary repair. We will be back to order the matching curtains and bug screen, and we will tell all our family and friends about the wonderful service we received. We are so happy, thank you Kohler!!

I am so disappointed with Kohler. Service has deteriorated. My awning was out up 2 weeks ago , but they lost my screens. I don’t do bugs! I need my screens. And it’s like hell to get someone to return my call. I’m looking for a new awning service provider. I have plans this weekend and no screens. Unbelievable!

I have had to call them to fix the installation for the past 3 years. Not a problem they have always come out and fixed it. This year the women Liz I spoke to was extremely rude and I acted as if I was a huge inconvenience to her. I have called 3 times to get this fixed and it still leaks.Background: Kohler bought Awning Plus and the customer base. She uses this as an excuse every year. Maybe they should have thought about this when they bought Awning Plus. Hire a few people that have experience with those awnings if they are so different and difficult.I understand that things are going to happen. How you handle them is what determines your level of customer service. From now on I will be going elsewhere for my awning services and I will highly recommend NOT to use Kohler as their service is horrible. Way to go Liz!

We have just completed our first season with our new awning and we couldn't be happier. The fit to our existing frame was perfect. The material is of high quality and, the the craftmanship is as detailed as fine art. It is reassuring to see that this level of service is still available. Thanks for a great product and service.

I was very satisfied with the awning that was installed for my business, Bright Driving School. They were very professional with their work. Kohler awning took care of my city permit and designs. They were extremely friendly and helpful, and was it was a pleasure to work with them.Definitely the number one awning company in Buffalo!

Working with Kohler Awning representative Brian was a pleasure. He explained everything well. We had to adjust the measurements for the frame and they were accomodating. We visited the Kohler showroom and the service there was great. We selected our fabric. Within 2 weeks the workers came to put the frame in place. They were courteous and efficient. 10 days later our sewn to order awning was put on the frame. It looks beautiful and is a wonderful addition to our backyard! I totally recommend using Kohler Awning for your needs.

My parents have had their Kohler Awning for about 5 years. My dad called last week asking if they were able to put it up by 5/5/22 because family was coming back to my parents house after a funeral. The scheduler said she would do what she can, but could not promise. This morning my parents had their awning up by 8am. The service and quality has been outstanding. We would highly recommend Kohler Awning.

We bought a five year old Kohler awning in perfect shape from a private seller and when we spoke with Kohler they came out to inspect it and said it will work with our roofline with a few modifications. We agreed to the price of all modifications and install . They sent the crew out to install it and the crew left after 20 minutes. When we called the salesman back We were told it may need more modifications and they would get back to me. Many weeks had passed with no communication even though I called him and left him messages- he ghosted me. Finally I called the company directly and was told they believe it was an impossible install and can do nothing more. Very disappointed and I don’t think they have the passion that they started out with years ago. Very rude.