DKS Internet

Horrible service, DKS is a contractor for Xplornet. Took a day off work, but because he didn't think he could install it in my area, he didn't call back and was a no show. When I called him, he apologized but tells me he cancelled my order without telling me. Great! Thanks.

We have always been happy with DKS service on our Xplornet connection.

I made a comment on an Xplornet post on Facebook expressing my disappointment that we have been waiting a long time to get high speed (25mps) in my area. Codie from Dks Satellite sent sent me a message through messenger and he guided me through some tests to see if I could get it. The tests indicted that I there should be no problems getting reliable high speed. He told me to contact Xplorenet to have my service switched. Xplornet opened a case request and told me there was a 3 week waiting list. Codie then bypassed the waiting list and came the next day and hooked me up. That was the very definition of going above and beyond. Thanks guys!

I've got nothing but great things to say about my experience. They worked hard and communicated very well to get my issues dealt with within 12 hours of my calling outside of regular business hours. The technician Matt was very professional and courteous. As well as Denis! Highly recommend them even during this covid pandemic. A+++from me! Keep up the good work guys!

This dealership has some pretty awesome installers!!I highly recommend if your looking for a faster install or help to book with this dealership.

If I could give a negative review I would. Flew into ottawa for the install at our home and they never showed up. No phone call….nothing. Reached them the next day and they would not call me back but texted to say they were busy and it would be a few weeks now and to call xplorenet for a new installation date. Terrible customer service and useless service!