The Cleanery

New owner has decided not to honour prepaid dry cleaning cards. Typically owners assume the obligations of the business they purchase, apparently not in this case. Counter staff became quite hostile when I asked for an explanation. You've saved $10 by not honouring the cleaning that I have already paid for, but now you've given up the $500 that I spend annually at your business. In this economy you may want to refocus your customer service strategy.

Very friendly and they do an excellent job. I have been here twice so far and will continue to bring items here. They cleaned a skirt that another dry cleaner told me they could not get the stain out of. They also got puppy urine out of my sheep skin rug.

$2.70 a pound. How do they stay in business? In town $1.50 is average

Very competitive rates. It's the least expensive dry cleaning service that I've found so far.

Ruined my $500 suit pants with no apology nor compensation. Worst dry cleaner and customer service I’ve ever seen

AMAZING! Leather jacket is better than it was when it was new.

I never leave negative reviews but the disdain this cleaner had for doing what was right and obligated left me with a compulsion to warn future patrons.Mistakes, carelessness and indifferent execution are not permitted yet understandable.It’s how the owners, The Bolina Family, handled these misgivings that I found most alarming.Plainly ruining a brand new, with receipt, expensive suede jacket does not require an expert to identify. To be specific, it took but a first glance by one to recognize how ruined it was.Sadly, in order for the Bolina family to come to terms with their egregious efforts concerning my garment it took 6 full months, a University of Alberta fabric expert and lab technicians expensive full report, and thejr flimsy imitation of a legal document denying accountability outright and resting blame on the dry cleaner (who had no part in cleaning this specialized fabric beyond having faith this third party was up to the task) attempting by force for me to have me sign was the result.Woefully beyond repair is both the jacket in question and my customer relationship with this business.The fundamental nature of how they attempted to correct a clear err has left my with great dissatisfaction and I will specifically request any garment of mine never, ever to come cross their shameless enterprise.

Becoming worse and worse since change ownership

What a charming place, as dry cleaners are becoming harder to find good ones like this place should be recognized. Prompt efficient timely. They are not a 1 hr place. So expect to wait the weekend for a Friday drop off. Prices are very reasonable.