Cowan & Carter - Barrie

**Edit - After posting my review, the owner of Cowan and Carter (Nick) reached out to me directly to discuss my concerns. I can say, that this conversation was extremely genuine/authentic and I very much appreciated the follow up/discussion. While my experience wasn't great during my real estate transaction, Nick certainly put his best effort forward in order to modify the outcome of my experience. Nick made it clear that my scenario/situation is not the norm and they strive for a great experience every time.I am unclear as to why this law firm carries such high regard by those who have reviewed or why our broker spoke so highly of them. My experience was completely different than the reviews posted here and at this point, I’d almost think they were bought or only added based on some sort of incentive. We bought our house in July and with Covid rearing it’s ugly head still; everything was digital. Our one and only appointment online with Monica was curt, rushed and almost unprofessional. It was clear we were just a walking dollar sign or transaction. Perhaps she was busy, unsure. But, I’d recommend limiting your client intake if you aren’t able to provide top tier customer service. Cowan and Carter did not request an arrears certificate and as such, arrears from the previous owners water account were transferred to our property tax account. Was I also supposed to request that certificate? I’m certain that’s the responsibility of the lawyer. Since lawyers don’t contact utilities (for the most part) it would seem that the easy route is to get an arrears certificate and not just rely on title insurance. When I say I sent several emails trying to sort this out (almost all were not responded to), it’s not an embellishment. It’s clear our services with Cowan and Carter ended when our transaction closed. Monica did not reply and I ended up submitting a title insurance claim myself. A paralegal eventually responded when I questioned their business and professionalism, but haven’t heard from them since. They provided us the incorrect code to get our house key on the day of closing. They were unavailable and we were essentially stuck in our driveway. We had to contact our realtor, who reached out to the sellers agent, just so we could get access. I do not recommend using this lawyer, unless you want an expensive subpar experience, where you take care of red tape yourself. If it was possible to not even give a ‘star’ on this review, I would. 0/10. Do yourself a favour, if you’re considering using Cowan & Carter, look elsewhere.

I was introduced to Nick Tenev with Cowan and Carter through our mortgage broker. I had never worked with Cowan and Carter before. I was in a time crunch closing my mortgage through circumstances that were beyond my control. To say that it was a stressful situation is an understatement. Nick, at Cowan and Carter saved the day. They managed to close my mortgage in a timely fashion. They were professional, knowledgeable and efficient. There are no words to describe my gratitude. I highly recommend Cowan and Carter and look forward to working with them in the future.

Our family has used this firm for seven real estate transactions. In every occasion Nick has gone over and above what was required, was very accessible and I would go so far as to say he even made it a bit fun. The fees are reasonable and his team is extremely friendly. I would have no troubles recommending Cowan and Carter and will return for the next deal.

Phoned nick tenev at cowan and carter 3 business days before my closing date on the sale of my property ,.He was able to get everything done in time for me to go in and sign today 15th of november 2022.i have used cowan and carter 2 times on my own and once before with partners , i will use them on all realestate law.Made things easy ,simple and confortable for me .

We worked with Nick and his team on a recent real estate transaction. The entire experience was pleasant and professional. His team is courteous and responsive. Nick was flexible with the meeting time to accommodate us which we appreciated. He explained the process well, answered all our questions patiently, and overall made us feel comfortable.

Super sketchy. Took 2 weeks to get the “associate” on the phone to pick up our will. Turns out there is only one lawyer at this location. Wouldn’t let my very elderly mother have witnesses sitting with her while they talked to her. Not sure if intimidating elderly is intentional or not. Seems like a pop up. Definitely would not come here again.- Post edit -Nick had called me to see how he can improve for the future. We gave feedback on some things he can do to improve his approach, especially to the elderly. It is clear that his call was just to get us to change our review but not change his behaviour.As a follow-up nearly a year later, which he has just written below in response, he is still trying to excuse his deplorable approach by saying it was a misunderstanding.We went to 2 other law firms after his since we were trying the very painful process of tracking down the most recent copy of our grandmother's will (it turned out that Nick didn't even have the most recent one). Both of the other firms were quite approachable and lovely to speak with. They told us that my mom could come in an pick up the will if she showed ID at the front. Expecting a similar back room interrigation like Nick put my mom through, we asked if we needed to talk to their lawyer. Their response was to have the executor pick up the will that has their name on it? not at all."The difference between these other 2 firms and Nick's is that they wanted to make the process as stress-free for their clients as possible. It's a testament that they are established firms in the community that know that relationships are built on approachability and sensitivity during tough times. Not coming into the room that they have been making you waiting in like they are Billy Big Wheels. I would have preferred Nick had taken our feedback (which I notice is similar to feedback in some of his other reviews that he hassled to get them to change)

Nick Tenev of Cowan & Carter did an amazing job handling our home refinance. Professional, courteous and timely ! Nick never left me waiting for answers. I would highly recommend this law firm and their services.

Cowan and Carter (Nick) made me feel comfortable. He was very friendly. He encouraged any questions I had. Great experience over all.

The law firm I’ve always dealt with couldn’t handle my matter for at least two weeks. And this would have left me in a very bad situation. So I reached out to Nick and it was taken care of very quickly .I can’t thank Nick and his team enough for their very professional and quick work for my new mortgage.I was in a very time sensitive matter and they pulled through like a freight train. I highly recommend Nick and his team..All the best guys, and thanks again for your hard work.

Our experience with Nick and his team was really great. He is very knowledgeable, professional and always flexible in terms of meeting times. He also made sure we had a good understanding of everything we were doing and was available to answer any questions we had about the process. Would definitely recommend and will use him again in the future!