NAPA Auto Parts - NAPA Leduc

I placed an online order for two small items to be reserved for pick-up in-store on June 19th. After 3 weeks without any sort of contact from the store telling me my parts were in, I called to find out, and was told they had my parts after about 10 minutes of searching. The next day I went to the store and they not only sold me the wrong part which was 3x more expensive than the one I ordered, they did not even have the actual part I ordered in stock, and would have to ship it here from Vancouver. As if that wasn't the worst of it, I was told that they couldn't honor the sale I ordered the parts with because they only honor sales within 48 hours of the order, then proceeded to tell me that it was MY fault that I didn't contact the store within 48 hours of placing the order. This is ridiculous, it is the STORE's responsibility to contact ME within 48 hours of my order, and I should not be punished for their laziness. Needless to say, I will never be ordering from this NAPA location again.

third time in a row I’ve been there and had to walk out after waiting 10+ minutes with no help or “we’ll be with you shortly”. Terrible service do better.

On hold for about an hour when I tried to ask cannot be placed on hold anymore they just automatically show me back on hold don't waste your time phone Warehouse services they were able to help me quick and were less expensive as well

Service is usually good, sometimes longer than normal wait times. This napa does have some staff that try to be pleasant and helpful, but I have to say this napa has one salesman in particular that has the worst people skills and should probably be put in the back filling orders or whatever that has to be done, in order to keep him away from customers. He's got a poor attitude every time I have been in store and stood felt with him I've gotten the full effect of how poor his attitude is. Maybe he doesn't want his job? I placed an order through him in person a day before as he had to order in the parts for me to pick up the next day. I pulled into the parking lot at 5:45 and he has the place closed down already. Their sign says open til 6. The old lady and I tried to open the doors and they were locked. Peered in through the glass and long and behold who's sitting there doing his cash out. We gave him a closed? look, look, and he just looks at us and shakes his head back and forth and gives us a oh well shrug and looks down at his cash out and ignores us. So i tried to called the front desk and he just sat there and let the phone ring with not a care in the world. To me, this shows that this napa doesn't need any more customers or sales to keep the doors open and must be happy not obtaining customers. Anyone that runs a store with that kind of attitude I will not support. I will be traveling to Edmonton to reorder my parts now and will not be going back to Leduc.

I was just at this store for the first time to purchase some items and was greeted by the friendly staff as soon as I walked through the door. I then proceeded to the counter area where I was then served by a younger gentleman by the name of Chris. His knowledge of the products was 2nd to none and the way he went about serving me in a professional, yet personable way was something we rarely see these days. He is a great asset to say the very least and is the reason Leduc NAPA now has a regular customer in me. I have many many friends who are frequent purchases at the various NAPA stores throughout the city and I assure you that thanks to the service from Chris, I’ll be sending everyone I know to this location. I’ll definitely be doing a shout out to this store on my various social media accounts, so please be sure to let this Chris guy know that the way he represents this store in such a professional and personable way is highly noticed by us customers, as the impression he leaves on us is 2nd to none, especially in todays society. Cheers to NAPA for having guys on staff like Chris and also a big cheers to Chris for such professional service.Merry Christmas to you all !!

Nice store. Great customer service and the lady behind the counter helped me find what I was looking for.thank you Napa.

I was there 2 minutes before closing and they were able to help me and get me out quickly. I always appreciate coming here to get my auto parts. I love how knowledgablenthey are and that they are always kind to answer all questions and get me the right parts.