Pet Valu

I've come in on multiple occasions to buy bunny food and have always been greeted with a smile and sometimes if they'd run out a gentleman and young lady would go the extra mile by calling different stores to see which one might be best suited for my location that's in stock of products I'd rate higher if I could because these guys make it an amazing experience which makes it just that much better to constantly come back!

Excellent customer service . Highly recommended ! :)

Helpful staff. Was able to find the medicated Hemp dog treats I was looking for. A larger selection of CBD would be nice to see though.

Refund refused - Ask before purchasingPurchased a halter from the heartland location . I was told that I could take it home try it out and if it didn’t fit or work for him I could return it. I came to Glen Erin this location to return bc it’s the closest to me - the halti was lose. I was happy to have found a new place I could purchase things for my dog. I brought the item in its package with a receipt only days after the purchase. Note the return policy is 30 days. The lady at the checkout said to me that bc it’s a halter lead it can’t be refunded . Note the item hasn’t been used. She brought it to the back and asked her manager on the phone. Came back and said no to the refund. Note it’s the same owner for both locations. I was terribly disappointed that they wouldn’t refund / and made me go all the way to the heartland to complete it. Which I did without no hassle or questions asked. I’ve worked in retail long time ago - this could have been handled better.

This location is fantastic! The team went above and beyond in providing assistance to me and my pet. The service is top notch, everyone is friendly and they went out of their way to order specified food for my pet and are keeping it in stock or having it ready for order. I know my little guy is happy and I will continue to give this Pet Valu my business. If you're looking for a pet food store that cares not only about the pets, but the customers too, this is it. Please keep up the amazing work and thank you again for going that extra step for me and my pet. You are all awesome!

Owner was 15 min late then asked me to wait 2 seconds, which turned into another 10 min. Super unprofessional

Little Willow and I had such a great experience here with the staff abs the customers. They were so friendly, patient, helpful and just treated everyone with such kindness. Love Willow’s new snow booties! Coming back for more.

Had a great experience at Pet Value this evening! The associate was super friendly! She answered all the questions I had about my puppy and ensured I found what I was looking for. She never made me feel rushed despite it being near closing time. What amazing customer service!

The owner showed up 15 min late, then asked me 2 wait outside for 2 seconds, which turned out to be an additional 10 min. So unprofessional.

Blake is the best ever, I love the kindness he shows everyone and he is very helpful. He deserves only the best.