Britannia Health Clinic

Family has been with Dr Sima for over a decade. She has relocated to here so we come here too. It's out of the way for us and it's hard to get a hold of the receptionist over the phone but that's to large volume of calls, I don't blame them.She's a great doctor and has always addressed our all our concerns. I've tried other walk-ins as well and they are all pretty much the same, but I still prefer this one.

I will not recommend this clinic to anyone.They have a procedure to talk to Dr on call before personal visit... the call that keeps you waiting for 10-15 mins without talking to Doctor... This goes on for at least 2 times.I was given an appointment @1.30pm just to find out the receptionist messed up and there was no appointment booked. After waiting for an hour, I was asked to proceed to checkup room with further wait period for 15-20mins with no presence of Dr... Those who want to waste time should visit this clinic.

Doctors are so good, friendly and they listen to patients issues and give them right medication.It is very hard to get appointments and no one picks the call, if we go directly we are not allowed to visit the doctor without appointment. Receptionist don't pick the call even though they have a chance to answer it.

Dr Saima Amjad is my family doctor for almost 12 years now, she is very professional, listens to you and doesn't rush at all. Very good with follow ups.

I agree with all the above 1 star review.The receptionists is totally irresponsible and have no manners.First she keeps the phone off the hook.Upon asking she said Dictor is on the phone. Finally last Friday I spoke to Doctor and she said call me back if needed with an update when I called back the receptionist said you can only talk to the doctor once and now you let me know what you need tell her i told her i need to speak to the Doctor as this confidential.Finally she let me speak to the doctor and she prescribed me the medication and the receptionist never faxed it to the pharmacy and its weekend and I cannot get hold of the Doctor.How irresponsible and unprofessional person she can be.I hope that the Doctor is reading all the reviews.

Was looking for a walk in near my house and this place popped up first. Came after work and spoke to the doctor within 10 minutes.Doctor was very professional and took his time talking to me. Provided me several options to take care of my concerns.Convenient location at Britannia and Erin Mills, near my favourite restaurant too!The actual location is really nice clean and spacious. Washrooms are extremely clean as well.I will definitely be coming back and recommending it my family and friends

I went to 3 different clinics for a walk in prior and no one allowed a walk in. The doctor here is fantastic and knowledgeable. He addressed my concerns and put my mind at ease. I’d definitely recommend this clinic to everyone!!!

A walk-in clinic but there is no doctor to diagnose you 2 hours prior to closing.A receptionist will tell you to check the website.

Closed clinic with no functioning/working forwarding notice during Covid (for 3 months). Anyone who had prescriptions was locked out and had no way of getting paperwork and tests transferred. Operating currently (July)? Left several voicemails. No calls returned and no reception to answer calls.

I would recommend this clinic if you like wasting your time.I've been accessing this walk-in clinic before they had relocated since I regularly need prescriptions. The experience has not been stellar but bearable, considering the convenience factor.Since COVID, it has been increasingly difficult to be able to speak with any doctor, which is understandable. However, the experience I've had at this clinic over multiple occasions, begs to be shared with the public.First of all, it is near impossible to get a hold of the receptionist. I don't mind holding, but the line would not even connect. The call automatically gets rejected, so I have had to dial 20+ times just to be able to speak with the receptionist.Secondly, they would forget to send my prescription to my pharmacy (more than once). And when my pharmacy called them to request for the prescription, they require you to speak with the doctor again. I'm not sure if it is because of the nature of my medication that they had marked me as non-urgent, but the fact that this happened more than once is beyond ridiculous. I understand that we all make mistakes, and that delays are to be expected since they are most likely swamped with patients. HOWEVER, I do not understand why I would need to speak with the doctor a SECOND time, for a prescription that I have already waited over an hour to get a couple days prior.The thing that frustrated me the most, is that certain doctors in the clinic do not give out refills. That is allegedly this one doctor's policy (3 month's amount maximum), and although I personally find this inconvenient, I can respect that.Interestingly enough, there are other doctors in the clinic that are more generous and are willing to give refills. In this particular instance, I had spoken with the more generous doctor (who failed to send my prescription to the pharmacy) and she had agreed to give me a refill so I wouldn't have to call back for another 6 months.However, since I was had no choice but to speak with another doctor for my prescription, this doctor had refused to give out a refill. I let this doctor know that I do not need a second prescription, as I had already gotten one two days prior, and that the clinic can simply send the prescription again to the pharmacy, which had the refill. This doctor refused to listen to any reasoning, cut me off and continuously repeated that he does not give out refills (3 months maximum"). When I asked this doctor about if there were any case notes or records of the prescription that the previous doctor had written