Youthdale Child & Adolescent Sleep Centre

Terrible Experience!!!! I waited for 1 year to get an appointment with the clinic. The staff was amazing but for some reason I had to follow up after 4 months to asked them about my results. After meeting the doctor to discus my results, they informed me that I would have to be retested. I am still waiting for someone to set my appointment - its been 6 months

I am writing this review as i await wake up for my child..The staff last night getting us set up were amazing! Soo gentle with my 6yo, so patient.Looking forward to the results to help her health.Yasamin was our technician and she was beyond amazing, exceeded my expectations!

Even though the actual study was tough on my 13 year old daughter. We were very glad to learn of her brain activity during sleep. Thus far the explanation of the brain scans and recommendations have been terrific. The staff was very supportive. Dr. Shapiro is very well informed. Indeed, he goes into great detail to explain the data underlying his conclusions. Psychiatry is still a black art, but I think he's among the best of the magicians.

HORRIBLE COMMUNICATION!!!The first time the called, at 7:30pm while I was out for dinner with friends on a Friday night they tried to schedule an appointment. Then they called again, someone different to set up a consultation. When I said someone called on Friday, they said she no longer works here. They booked me in for a virtual consultation at 10am the following Friday. When the appointment time came, I still had no email or virtual link. I'm a teacher and had to majorly rearrange my day to get to the daycare without taking time off work so that my son could be present for the 5 minutes I was told he needed to be present and then I sat at the daycare for the virtual appointment to be stood up! I'm am beyond annoyed with the business"!Not to mention

The clinic was so warm and friendly to my 4-year-old son; he was immediately set at ease and didn't protest at all the wire they taped on him. Excellent care from beginning to end. Yes, like previous reviews, very long wait, but when they saw that my son was suffering, rushed us in as an urgent case. I am very grateful!

Stay away from clinic. Go anywhere else. Very incompetent. We got the original appointment quite quickly however they changed the time last minute from 7 to 7:30 but by the time they hooked up my daughter it was 8:55pm!!! She is 3!! Tell me how they are supposed to get accurate results when a 3 year old who is usually in bed by 6:30 isn’t in bed until 9pm?? When we left we were told we would hear back 1-2 weeks. When we did not hear back after 2 weeks we called and were told 3-4 weeks, then 5-6 wks, then was told there was a delay and they needed an extra week and now week 7 I am being told the report is still not ready and they need another week. TWO months for results when I was told 1-2 is ridiculous. My daughter stops breathing in her sleep!

My 4 year old son was recently referred here for a sleep test and the entire process was awful. To start off the night, I found a piece of metal stuck in the outlet right behind our bed and expressed concern about it being so close to the beds and posing a fire hazard. The woman said 'I don't think so,' walked out and just left me there. When the head technician came to have a look she said there was nothing they could do at that time and assured me that if anything were to happen they would assist me. Needless to say, I did not sleep well. I was told that we could not use the washrooms located within the sleep clinic because it may wake the patients; however, two of the staff were heard screaming at each other after we had gone to sleep which is more likely to wake people than the sound of a toilet flushing. When we woke up the following day, the technician began removing the equipment from my son which made him very upset. They secure everything with tape (several on the head) so it was like ripping off about 2 dozen bandaids. There are also two very sticky sensors that they place on the chest which were nearly impossible for them to remove. When the technician tried to pull them off my son pulled away and ended up sitting on one of the wires which pulled at the tape on his head. He said 'ouch' and started to cry to which the technician replied in a snarky tone 'yeah, that's what happens.' He is 4! When children experience pain their natural reaction is to pull away. I was very disappointed at their lack of compassion and customer service. I work in a healthcare institution and to witness this type of care was appalling.

Bad communication over and over. Ther really need to train the front office staff better. I finally gave up on them and found another clinic. Even though it's a long drive I really don't want to deal with Youthdale again.

We have been to this clinic a few times. We received a reasonable date to have the sleep study done as well as a reasonable time to talk about the report.Actions suggested to help were followed and things are better.I’m surprised to see low ratings, however sometimes people do not make an effort to follow up and instead give poor reviews. Our system isn’t perfect. At times we need to follow up to ensure the people that book appointments have received a referral etc.I wouldn’t hesitate to use this clinic.

Dr. Shapiro is a very well known and respected Doctor. It is clear that he helps many families with sleep issues DAILY. The clinic was even open Thanksgiving Sunday for a sleep study for my son. It did take a long time to get the appointment, but when you want the best, there is always going to be a wait list.It's sad that most often only the dissatisfied ones take the time to post reviews. Don't take the bad reviews too seriously - go anyway and form your own opinion.