Shoppers Drug Mart

I've always found staff extremely helpful and friendly here, I probably come once every two weeks on average. The only thing that really frustrates me is their lack of baby formula, specifically the kind that there shouldn't be a shortage of (Goodstart 2). They often get shipments on Thursday but if you can't make it in then it's often gone by Monday which is very frustrating. I don't know what the issue is but I don't think there is a shortage on these brands. I've never seen more than 3 of the same kind I buy on the shelf at once so I think it's just an ongoing issue. Other than the lack of baby products available I am happy with this store.

In the Shoppers Drug Mart in Lacombe. There is a cashier named Deborah, She is the sweetest, kindest most helpful person that I've ever come across. Don't get me wrong.. I have never had a bad experience in the Shoppers in Lacombe ever... But this lady is extra special in my oppinion. I recently have hurt my hand to where it is not functioning well. It's difficult for me at times, but this woman never makes me wait for a cashier that's open.. She always takes me through whatever till she is on.. Even if it's the makeup section. She always asks how I am doing and really puts in an effort to make sure I am comfortable and ok that day.I appreciate her service completely..so if your ever in Shoppers Lacombe.. Say hi to Deborah!

Is it a requirement for shoppers to hire the RUDEST most incompetent staff they can find!?!?!?! Village mall shoppers and lacombe shoppers, you both SUCK! I have NEVER had issues with a pharmacy or staff like I have here. Take HOURS to fill a prescription, can't follow directions if it would save there lives, always rushing you away, never helpful, and again so so so so so RUDE!

No frills, NOT Shoppers Drug Mart.

Was there with my sister to take advantage of a spend points event, we filled two carts to the brim over the course of an hour and a half, so near the end she needed to use use washroom and was told no by the staff. That's a very dehumanizing experience especially when I know they have one available and have allowed me to use it in the past. They want us to spend our money there but heaven forbid you need to use the facilities during a visit.

Pharmacy takes almost 2 hours to fulfill simple prescriptions even after you call them in advance. Most times you arrive and it still isn't done and they tell you 20 minutes but then it turns into 45. The shoppers in airdrie takes 10-15 minutes tops. When you call it takes ages to get ahold of the Pharmacy in general. They need more staff or something this is unacceptable customer service. They are also lazy when it comes to calling your doctor to ask for refills. They can send a fax or call but they choose not to. I understand with covid it can be busy but this has been going on well before this pandemic started.

Th[is Pharmacy has mixed up my perscriptions numerous time,I always check my perscriptions before leaving the store,,yes we all make mistakes,but this has happened one to many time.also forgetting to do my perscription,so i phone in the next day and ask if my perscription is ready,,then the lady gets very rude and hangs up on me.[seriously]Do yourself and family a big safe favour and go some place else.Just remember I told you so, Stay safe Stay healt

For the most part I absolutely LOVE Shoppers. Debbie is one of my favourite people in the whole world. She is so sweet, so caring, and just in general amazing. The staff are all usually really great. Today however I learned the hard way that the pharmacy will not let you have service dogs with you when getting your vaccines. This is very hard for some people, especially those with chronic anxiety, life threatening illnesses, ptsd, etc.Like I said, usually love them. Today however made me lose some respect for the pharmacy.

Super helpful and friendly staff. I had purchased some items at another Shoppers but did not qualify for 20x points. I went to this Shoppers after, and purchased two additional items - the staff was kind enough to go through the process of returning all the previous purchased items (from another Shoppers) and re-scann them so I could benefit from the 20x points offer. It was a tedious process, and they had a smile on their face the entire time. Top notch customer service! I would definitely shop here again.