Molly Maid Victoria

I recently had Molly Maid in to do a clean before a big work related party and the office staff worked really hard to fit my clean in at the last minute. I can't believe what a great job they did! The cleaners found stuff to clean that I didn't EVER think would look new again! I will totally call them again! Used them again this year, as before was totally awesome!

It is now almost three years since I last used Molly Maid Victoria. At the time I opted not to review them as I don’t like to leave negative reviews and I felt like I was too close to the event to make sure I was seeing it clearly. With that said, I am moving back to the island and was surprised to find that, in considering hiring cleaners for the move into our new house, I still have vivid negative memories about the lack of professionalism displayed by the owner. This made me think that I really should post a review after all. My wife and I were moving out of Victoria for work with our newborn in tow. We booked cleaning through Molly Maid without incident. Ahead of our cleaning appointment the owner asked to change our cleaning time twice and we were fine to re-arrange our schedule to accommodate. Doing so did, however, leave us with compressed timelines on the date of the actual clean. On the day, the cleaners called to ask if we could move our appointment time a few hours earlier as someone had cancelled on them. Unfortunately I was not able to do so and I said as much. Five minutes later I received a call from Paula (I gather she is the owner) asking again that I bump my appointment up. It seemed a reasonable request but I couldn’t meet these new timings. I said that I could receive them 30 minutes early but not as early as she had asked for. What followed was 15-20 minutes out of a reality TV show. She variously tried to guilt, bully, insult and generally coerce me into the new timings. As I couldn’t support them, I didn’t. She then called my wife (secondary number on the reservation) and tried to convince her of the same. In the end, the crew came in 30 minutes early and did a pretty good job cleaning our place. I tipped them well as she had indicated that they would sit unpaid for the period I didn’t allow them to come early.. That is the whole event. It wasn’t earth shattering and for some it may not affect their decision making at all. It is possible that you could hire Molly Maid and have a good experience. Additionally, I f you would like a free reality tv experience then you can do so and be inflexible when they seek to change your appointment. If, on the other hand, you want a simple cleaning experience without unnecessary ancillary drama, look elsewhere.

I have been using Molly Maid for a couple of years for biweekly service and they never fail to impress me. Same team every single time and same sparkling home every visit. The office staff always works around my multiple doctor's appointments to ensure I don't have to miss a clean. I don't know what I would do without them.

I had tried another cleaning company who shall remain nameless, but their service and cleaning was truly terrible after not once, but twice (second time to clean up the first effort) doing an extremely poor cleaning in both visits. In the end I had guests arriving in a day. Molly Maid not only responded immediately to accommodate an impossible deadline, they continued to do cleanings throughout the summer, often with last minutes changes in times and dates...………...they responded every time quickly and efficiently. The cleaning was excellent too. First class. I will use them every year and am very comfortable recommending them.

Cleanliness has always been important to me, and Molly Maid is the first cleaner I have had that I have been satisfied with the quality of their work. They clean my office one week and my home the next. They are reliable and trustworthy and they put items back exactly as I had them which is not always the case. They are always cheerful and their team always works well together. They make my live much easier and I appreciate them very much!

I used Molly maid a month ago for a house empty for move in. I was not happy with the outcome and left a bit of a nasty review. I was contacted by Molly Maid to see if they could do anything to fix the issues I was concerned about. We had a nice long chat about my experience and I must say we came to an agreement beneficial to us both. It was so nice and unexpected that this would happen. I am happy with the agreement we came to and thank Molly Maid for caring about my experience.

I would NEVER in a million years use Molly Maids. I had a rental of about 1000 sf with wood floors 3 bedroom and one small bathroom. The place was totally empty and they charged me $850.00 to have it cleaned. This was not a dirty place its just that the tenant who moved out ended up in the hospital and was unable to come back and clean. DON'T give them your visa number! Get it in writing what the price is. When I stopped by the ladies doing the job there were looking at me with a feel sorry for you look. I couldn't put my finger on it at the time. Now I get it. I think they are fully aware of the scam they do on people. I did voice my amazement of the price and after a few discussions they offered me $100.00 towards my next clean. Really?! As if I would ever work with someone so deceptive again.

Spring cleaning made easy! Very professional and capable, and really listen to what the customer needs. They do more in 3 hours than we could do with 30 hours hard effort! Every time we have used Molly Maid we are pleasantly surprised with the level of service. Everything shines! Very highly recommended,

I've had Molly Maid for the last 2 years and always had great service. They've always been quick to respond to me if I had to make a change to my cleans (Vacations, etc). I've now moved away for work and had them in for a final clean. My building manager was super impressed, and she's a neat freak! I hope they have Molly Maid where i'm moving to.

The new tenants and myself had never seen glass shower doors so clean. Not a mark on them! On time, super friendly and they do an excellent job!