Mattamy Homes - Soleil Condos

Tarion issues remain unresolved and if you don’t nag and follow up they don’t look after issues. Couldn’t follow up due to personal reasons, and tarion warranty expired, so they basically said they don’t have to resolve or compensate for issues. Now that it’s a buyers market, save yourself the stress and buy from a better quality builder

Love our new home through Mattamy! They provided a very well built home and kept on schedule (even during the pandemic). Our builders Dalton and Pat communicated very well and helped us with any questions that we had along the way. Would highly recommend a Mattamy to friends and family :)

Absolute joke. Moved into a brand new townhome in Milton. 1. No hot water due to plumbing issues which they initially blamed on the hot water tank rental company and refused to send anyone in despite multiple requests. 2. Flooding in the furnace area. Anytime an upstairs shower was turned on, the furnace area flooded. They didn't route the pipes correctly and their way of fixing it was to zip tie a rubber pipe into place. 3. Unvarnished stairs, uneven tiles, holes barely covered up - small details that clearly show a rush job. 4. Dishwasher did not drain, technician they sent in said nothing was wrong with it. We resolved ourselves. 5. Thin walls. We can clearly hear every single step our neighbors beside us take. Every. single. step. 6. Best for last! Smallest bedroom reeks of URINE. The smell is coming out of one vent and intensifies if the heat is on. We have tried cleaning it, airing out the room, nothing works. The room is completely unusable and Mattamy has yet to resolve it. Their resolution will eventually be likely to tear out the vent leading to yet another disruption and inconvenience to our daily lives. In an area where market prices are unbelievably high and options to live are highly limited, this is an absolute rip off and truly disappointing and saddening to see and experience. In response to the below, what exactly are you going to do to resolve the fact that the walls are paper thin? Imagine paying this much for a home only to feel like your neighbours are walking around in your ear canals. There is literally no barrier and we can hear every neighbours step on all sides of us. What an absolute nightmare. I wish I had read these reviews prior to moving here. We did contact customer service several times and they have yet to resolve anything.

I purchased my first home from Mattamy Homes 6 years ago, however I have terrible experience with this builder, poor quality, they rushed to build the houses, many many mistakes and so on .... I have tried to give a second chance and buy a new home in Milton (HAWTHORNE EAST VILLAGE), virtual registration SUCKED big time, Virtual meeting supposed to start at 8:30am ... I have tried sharp at 8:30am to join one of those virtual group, BUT it wont allow me to register my name and email .... completely waste of time, tried all other ten groups ... none will let me to join ... I see that some other people have gone through the same situation therefore I would say this whole virtual meeting is just waste of time.Mattamy Homes is looking for quantity NOT quality of houses as long as they sell more and make more money ... it was miserable start of my day today and wasted my time ... this builder is one of the worst builder that you will deal with.... I am done with them!!

Mattamy is terrible. We have the same type of a condo from them that was built in Sep 2019. Since then nothing but problems. Their trades are extremely irresponsible and unprofessional. Mattamy initiated more than 30 visits to our unit within the last year and still issues continue rising and not being addressed. Worst builder of condominiums.

Before I start my review, here's the context of home purchasing with Mattamy. They force you to fight for the queue amongst other people by sending in a registration email request starting at a specific time. As they claim, only the first odd couple of people who successfully send in an email will be contacted to purchase a home. The remainder of people won't even be contacted to let them know they're not selected. Everything I wrote so far makes sense. However, the flaw and their unprofessionalism comes in below.After multiple failed attempts of getting a registration spot, I finally succeeded last week. However, what Mattamy fails to tell you is that you might be contacted outside of the office hour if you're one of the first registrants who successfully secured a spot. Another caveat is there will be no notice ahead of time if you're one of the lucky few who have won a spot or how you'll be contacted. In my case, I don't want to miss out on buying a home and I've made the sacrifice for every registration day as well as the day after to stay late at work until their office closing time before starting the commute home. This day was not any different. I waited until after 6 until I started my drive home. While on the highway, I received a phone call from an unknown number and it did not leave any voice mail. Because I was driving, I couldn't answer the phone. When I finally got the opportunity to pull over and call back this unknown number, I found out from the answering machine that it was Mattamy Milton, my heart sunk after multiple failed attempt to call back. Finally, I started to panic and actually drove to the office the very next morning to tell them my story of why I couldn't pick up the phone and am still interested. By that time, they told me that it's all sold out and I should've been ready AT ALL TIMES to receive a phone call. Because I was not available to pick up the phone outside of their office hour, It was my fault that the opportunity was passed on to other people. This was not stated anywhere in the registration email. I'm extremely disappointed at the unprofessionalism displayed by this company. I understand that it's a hot market. However, their execution of this queue system is extremely poor. At this point, I just wanted to give everyone a heads up on the type of service they can expect from a company who is literally selling you something that will impact your whole family's life. No words could express my frustration and anguish of missing out on this opportunity. Now I'll forever be conflicted of whether or not to pick up a phone call while driving regardless of my surrounding...

poor quality, not responsive, i moved to a new house in2020,since then i keep calling or sending email to Mattamy one and two year warranty regarding broken AC and stairs, havent fixed yet,

I must say that I have been impressed with our after sales service thus far. Our building manager Jason has been a great help in getting some awkward fitting items into our home post move. Very responsive and always follow up when they miss our call.Edit - we are still waiting for quite a few items to be repaired in our home. Of course, understanding that the trades are delayed due to Covid but it would be nice to get updates.The only true complaints has been bad lighting at their design studio and it would be nice if more options/examples were available online. Also, we were not impressed with our experience of buying a mattamy new build and having to stay outside for hours with very little information on new releases. However, it looks like they may have changed this with a numbering system. Excited to experience this improvement for our next purchase.

Poor Quality and Worst Warranty experience!Beware of Mattamy Warranty as they Mislead and deceive!The issue was one of the wires for the central vacuum coming out from the wall and sitting on the floor.The issue was identified to the Mattamy during the PDI and included in the PDI. However, The wire was supposed to be fixed inside the wall but the wire was cut and removed by Mattamy and put the item completed in the PDI form.However, When I was installing the Central Vacuum and found that one of the outlets was not working, I hired a contractor to fix it. The contractor found that a big part of the wire is missing from inside the wall. I recalled the PDI form and verified the item with the location and found that it was the same wire as mentioned in PDI.I asked Mattamy to compensate me for the fixing costof the wire and fix the drywall because the wall was cut from different places to find the broken wire. But the Mattamy has refused to compensate and lying that the wire was for the valence light which was in PDI. First of all, I don’t have any valence light and secondly, I was not provided any proof or document by the Mattamy if the wire was for valence light.This is totally unprofessional, misleading, and dishonest behavior from Mattamy.

I've owned a few homes in my life and the home I live in now in Milton (Mattamy Homes built) is the most poorly constructed I've ever seen. The amount of corners that were cut is staggering. From outdoor furnace intake and return vents being installed backwards, to the doorbell transformer being wired up to the fire alarm, a heating duct in one bathroom not being connected to the furnace (can't fix now without tearing walls down), grout on tile floors falling apart after 3 years, Tiles floor in upstairs laundry room not to code, etc.... Luckily for me I am very handy. However most people out there are not and have to pay to have all these problems fixed. I have no idea how my home would have passed inspection during construction unless Mattamy Homes has somehow found a loop hole in the system. I have many neighbours who have many, or similar issues to me.My advice is, if you can, avoid buying a Mattamy Home at all costs. If you have no choice, please get a good (trusting) home inspector to do a thorough inspection before you buy, and be ready to do a lot of work after you purchase.Mattamy homes only cares about volume now, no longer about quality. Its shameful. This is the biggest investment a family will make in their entire lives and Mattamy Homes is cheating them out of what they paid for and deserve.